Senior UGC Specialist (18 month contract)

Home Depot View all jobs

  • Toronto, ON
  • $70,000-100,000 per year
  • Permanent
  • Full-time
  • Just now
Senior UGC Specialist (18 month contract) at The Home Depot in Toronto, ON M3C 4H9Job AttributesReq IDReq176688Job Location1 Concorde Gate, Toronto, ON M3C 4H9Opening TypeExisting VacancyJob TypeFull TimeCareer AreaCorporateSalary$70,000 - $100,000TypeOnsite1 Concorde Gate
Toronto, ON M3C 4H9Req176688Full TimeExisting VacancyCorporate$70,000 - $100,000OnsiteJob DescriptionPay Range: $70,000 - $100,000At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.Position Overview:The Senior UGC Specialist is an experienced professional with a deep understanding of the user-generated content space in the world of ecommerce. In this senior capacity, the role is required to collaborate with and communicate to internal stakeholders (merchandising, BA, etc.) and external partners (vendor community, UGC business partners, etc.). The primary objective is to execute program plans to hit UGC business targets and provide thought leadership in the execution of campaigns and initiatives. This role ensures customers receive a consistent experience, building trust through ratings and reviews.Key Responsibilities:Delivery & Execution (60%)
  • Hands-on execution of User Generated Content campaigns and initiatives
  • Works with cross-functional teams in order to meet deliverables
  • Extracts and shares business KPIs for the program
  • Pivots in response to challenges and observations and communicates this accordingly and urgently to stakeholders
  • Applies a tactical mindset to prioritize work accordingly
People, Team & Stakeholders (20%)
  • Empathizes and seeks to understand key stakeholders and customers
  • Resolves issues and facilitates effective communication across teams and stakeholders
  • Collaborates with team members and stakeholders to drive value and identify and resolve impediments
  • Manages stakeholder expectations through relationship building
Strategy & Planning (20%)
  • Participates and executes on the strategy for User Generated Content
  • Looks for opportunities in existing products, processes, and people and pivots accordingly
  • Aligns with cross-functional partners and their priorities to plan action to the strategy and remove any impediments
  • Applies domain expertise to provide thought leadership in the execution of UGC campaigns
Competencies:
  • Action Oriented
  • Collaborates
  • Communicate Effectively
  • Customer Focus
  • Decision Quality
  • Develops Talent
  • Drives Engagement
  • Drives Results
  • Ensures Accountability
  • Manages Conflict
  • Plans and Aligns
Skills:
  • Project & Campaign Management
  • Problem Solving Ability
  • Strong Business Acumen
  • Stakeholder management
  • Ability to work with cross-functional teams
  • Drive efficiency in existing processes
  • Building relationship
  • Technical knowledge
Direct Manager/Direct Reports:Reports to Manager of Ecomm Product EnrichmentTravel Requirements:LimitedPhysical Requirements:Extended Sitting, Repetitive TasksOn-Site Work:5 days in office (1 Concorde Gate, North York)Working Conditions:Working in an office setting: computer work, camera on virtual meetingsMinimum Education:University/College degree in a related area of study, or equivalent experienceMinimum Years of Work Experience:3 - 5 years of relevant ecommerce, marketing, or related experienceMinimum Leadership Experience:Experience mentoring or supervising team members is an assetCertifications:NoneOther Requirements/Assets:Experience with data (Looker, Tableau, Adobe Analytics), PIM systems, CMS processes, and bilingualism (English/French) considered an asset.In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.Our Core Values Press ENTER to read the content or TAB to skip.Entrepreneurial SpiritOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Excellent Customer ServiceAlong with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.×Our Core Values Press ENTER to read the content or TAB to skip.Entrepreneurial SpiritOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Excellent Customer ServiceAlong with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.Awards & Recognition Press ENTER to read the content or TAB to skip.JOIN OUR TALENT COMMUNITYSign up on Workday to be considered for future opportunities at The Home Depot Canada.We strive to maintain a culture that welcomes everyone, and we believe it helps us achieve our business goals by driving excellent customer service and innovation, empowering our associates to thrive and excel, and enriching the communities in which we operate. This includes creating an environment where our associates feel welcomed, valued and respected and providing equal opportunity for all of our associates.

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