Customer Care Specialist
- London, ON
- Permanent
- Full-time
Location: London, ON
Classification: Full-Time, Immediate Hire
Dealership: London HondaLondon Honda is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.Your area of focus.This role assists in the generation of sales by responding to inbound calls and emails and handling customer inquiries. This role is an important function of business development in a dealership setting.What drives your day-to-day?
- Answer inbound calls for sales and respond to emails in a timely manner.
- Create new customer profiles and book appointments for the sales department.
- Handle customer inquiries and provide relevant product information via telephone, email, and text.
- Research required information using available resources.
- Develop and retain sales opportunities.
- Make outbound calls/texts/emails related to various campaigns.
- Manage and resolve customer issues, with support from management.
- Provide customers with product and service information.
- Update existing customer information using our internal systems.
- Identify and escalate priority issues.
- Route calls to appropriate departments.
- Follow up with customers on a regular basis.
- Update our CRM database and send out appointments through MS Outlook.
- Keep track of all appointments.
- Keep up to date on product knowledge through training resources.
- Complete additional administrative duties assigned by management.
- Experience in CRM and/or Automotive Sales BDC is an asset
- Team player who is flexible, and solution-driven with proactive analytical and problem-solving skills
- Effective time management and organizational skills
- Excellent interpersonal and communication skills; effective verbal, written, and listening skills
- Attention to detail and high level of accuracy
- Fast learner and ability to adapt to new and changing processes
- Excellent decision-making skills
- Effective computer/keyboarding skills
- Excellent telephone skills
- You must be legally authorized to work in Canada
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career