Intern, Customer Service Projects

Groupe Dynamite View all jobs

  • Mont-Royal, QC
  • Training
  • Full-time
  • 2 days ago
Job Description:OverviewGroupe Dynamite Inc. (GDI) is a Montréal-based, public company of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975.Our mission of "Empowering YOU to be YOU, one outfit at a time" is brought to life through the GARAGE and DYNAMITE banners and represents the consumer-centric core of GDI's long-standing success as a leading retailer in North America.Today, GDI operates nearly 300 stores across Canada and the United States, as well as shoppable brand experiences at Garageclothing.com and Dynamiteclothing.com.Job Summary:Groupe Dynamite is looking for a motivated and detail-oriented Customer Service Project Coordination Intern to join our team for the summer. This is a unique opportunity to gain hands-on experience within a fast-paced, customer-first environment, supporting projects that directly impact the Customer Service experience.Reporting to the Manager, Customer Service Project Management, the intern will support the coordination and implementation of new tools, systems, and operational processes. You will work cross-functionally with IT, E-commerce, and Transportation teams to help solve customer challenges, improve workflows, and contribute to continuous improvement initiatives.This internship is designed for graduating students or recent alumni, with strong potential for a permanent opportunity based on performance.Main Responsibilities:
  • Support project coordination activities from initiation to completion, helping ensure timelines and deliverables are met;
  • Assist in analyzing workflows and identifying opportunities to improve operational efficiency;
  • Help investigate technical issues raised by Customer Service agents, document cases, and collaborate with IT for resolution;
  • Monitor chatbot and phonebot performance metrics (e.g., containment rates) and support improvement initiatives;
  • Assist in the rollout of new tools and systems, including preparing training materials and supporting onboarding;
  • Gather feedback from Customer Service agents and leadership to identify pain points and enhance daily operations;
  • Support the creation and maintenance of Standard Operating Procedures (SOPs) and process documentation;
  • Assist in troubleshooting technical challenges and supporting ongoing systems and process improvement initiatives.
Qualifications:
  • Recently graduated from a Bachelor’s degree in Business, IT, Project Management, or a related field;
  • Available full-time after the internship
  • Strong interest in project coordination, systems, and operational improvement;
  • Proficiency in Microsoft Office Suite and Google Workspace; familiarity with Salesforce is an asset;
  • Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment;
  • Proactive, detail-oriented, and eager to learn;
  • Strong problem-solving and analytical thinking skills;
  • Excellent verbal and written communication skills;
  • Bilingualism (French and English) is required.
At GDI, you will be part of a growing organization that understands the importance of investing in people and offers you:
  • A comprehensive compensation package that includes performance-driven bonuses;
  • A group retirement savings program with employer matching;
  • Flexible group insurance with personalized coverage that meets your needs;
  • An employee discount at Garage and Dynamite;
  • Exclusive private sample sales;
  • A flexible vacation policy;
  • And more!
GDI has been repeatedly voted one of Montréal’s Top Employers and one of Canada’s Top Employers for Young People.Our promise…
No day will be like the last—we aim to be better today than we were yesterday. We are committed to employment equity.Candidates that are retained will be called for an interview.

Groupe Dynamite