Dispatcher II

• Develop and maintain excellent customer service for internal and external customers.
• Plan and assign daily pick-up and delivery routes to drivers and owner-operators to optimize vehicle utilization, minimize travel time, and support efficient delivery sequencing.
• Perform daily load planning to ensure freight is staged, loaded, and sequenced correctly for morning departures.
• Complete next-day dispatch planning, including route mapping, stop sequencing, driver allocation, and freight readiness checks.
• Organize and dispatch pick-ups and deliveries based on customer requests, deadlines, shipment priorities, and route efficiency.
• Communicate load details-including weight, dimensions, and any special handling requirements-to drivers with clear instructions.
• Maintain continuous communication with drivers to provide updates, relay changes, resolve issues, and ensure safety and compliance.
• Monitor driver progress using GPS and tracking tools, making real-time adjustments for delays, traffic issues, cancellations, or equipment problems.
• Prioritize time-sensitive, rush, and same-day shipments to ensure service-level expectations are met.
• Coordinate with warehouse/dock teams to confirm freight readiness, loading requirements, and staging priorities.
• Work closely with Customer Service to support accurate scheduling, appointment requests, and customer-specific needs.
• Support issue resolution when delivery delays or customer challenges arise by re-routing drivers or reassigning deliveries when required.
• Ensure all dispatch activities comply with Provincial and Federal regulations and company policies.
• Maintain shipment information under Customs control documents and ensure timely submission of required paperwork to Import personnel.
• Enter, update, and verify shipment and dispatch data in the Transportation Management System (TMS) and related databases.
• Ensure accuracy of shipment documentation including bills of lading (BOLs), delivery notes, and proof-of-delivery records.
• Assist with verification of shipment labeling, freight condition, and cargo counts as needed.
• Maintain accurate records of routes, loads, driver assignments, and delivery outcomes.
• Model and uphold the organization's guiding principles and core values in all communication and decision-making.
• Perform other related duties as assigned.

• Understanding of transportation operations (LTL/FTL, courier, P&D environment).
• Strong knowledge of local roads, traffic patterns, delivery constraints, and regional geography.
• Familiarity with Transportation Management Systems (TMS), dispatch/tracking systems, GPS tools, handheld devices, and routing software.
• Knowledge of safety practices, hours-of-service rules (where applicable), and local/Provincial/Federal transportation regulations.
• Ability to read and comprehend checklists, forms, shipment documents, and related operational paperwork.
• Knowledge of local geographic market (minimum requirement).
• Strong communication skills with the ability to interact professionally with drivers, customers, and internal teams.
• Excellent multitasking ability and comfort managing high call volume in a fast-paced dispatch environment.
• Solid problem-solving and decision-making skills, including quick judgment during operational exceptions.
• Computer proficiency, including Microsoft Office, dispatch systems, web-based tools, and mapping applications.
• Accurate typing and data-entry skills with strong attention to detail.
• Basic math proficiency (addition, subtraction, multiplication, division).
• Ability to balance teamwork with independent responsibility.
• Customer-service orientation with prompt, professional response to inquiries.
• Must be able to read, write, and speak English fluently.
• Work effectively under time pressure with competing priorities.
• Maintain composure during high-volume or high-density dispatch periods.
• Adjust quickly to changing operational needs, delays, or unexpected events.
• Communicate clearly and confidently with drivers and customers in real time.
• Identify and resolve issues quickly and effectively to minimize service disruptions.
• Manage multiple drivers, routes, and priorities simultaneously.
• Demonstrate strong attention to detail with reliable situational awareness (vision/depth perception).
• Follow established processes, safety guidelines, and regulatory requirements.

• High School Diploma or GED.
• Knowledge of the local geographic market.
• 1-3 years of dispatch or transportation operations experience (P&D, courier, LTL preferred).
• Strong communication, problem-solving, and multitasking skills.
• Knowledge of regional geography and routing principles.
• Proficiency with dispatch systems, TMS platforms, and basic computer applications.
• Ability to work calmly and efficiently in a high-volume, time-sensitive environment.

• Minimum two years industry experience.

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

CMA CGM