RevOps Manager

• Collaborate with sales, marketing and support teams to ensure seamless lead-to-revenue processes
• Work with the go-to-market team to define and document processes
• Generate actionable insights from data to drive revenue growth and customer retention
• Establish and track key revenue metrics, including pipeline health, conversion rates, CAC, LTV and retention
• Collaborate with sales and support teams to enhance customer onboarding, adoption, and retention processes
• Develop customer health scoring and feedback mechanisms to improve customer satisfaction
• Manage the end-to-end commission calculation process on a quarterly basis, including validating payouts for all OTE employees and ensuring accuracy and timeliness
• Identify bottlenecks and inefficiencies in revenue operations and implement process improvements
• Develop and maintain dashboard, forecasts, and performance reporting for executive leadership
• Drive forecasting rigour and improve revenue predictability
• Manage end-to-end revenue team operations process by standardizing and documenting procedures and workflows
• Proactively identifying and deploying AI-driven solutions
• Serve as a high-integrity partner to our go-to-market leaders, offering candid solutions-oriented feedback to resolve bottlenecks

• Precision-Obsessed: You hate 'dirty data' and broken workflows more than anything.
• Direct but Kind: You provide the feedback people need to hear, not just what they want to hear, to move the business forward and champion change management.
• AI Enthusiast: You are already using AI to make your own workflows faster and are excited to do the same for our entire GTM team.
• Documentation Devotee: You believe that if a process isn't documented and accurate, it doesn't exist.
• RevOps Veteran: You've built your career in revenue operations, sales operations, or similar roles at B2B SaaS companies—and have the battle scars to prove it.
• Tech Stack Wizard: You're fluent in Salesforce, marketing automation platforms, and analytics tools, with a proven track record of deploying AI solutions that actually work.
• Communication Champion: You translate complex technical concepts into clear, actionable insights that get buy-in across teams.
• Bachelor's degree in Business or related field

• 5+ years of experience in Revenue Operations or Sales Operations within a SaaS environment
• You’re a numbers skeptic. You don't just report metrics—you interrogate them. When something looks off, you dig into whether the number is wrong, the measurement needs adjusting, or there's a deeper configuration issue
• Proven track record of scaling revenue processes in high-growth organizations
• Strong analytical mindset with expertise in data-driven decision making
• Advanced proficiency in Salesforce, SPIFF and familiarity with modern GTM tools (Gong, Qualified, Salesloft, Jira/Atlassian, Maxio)
• Experience with forecasting, pipeline management, and executive reporting
• Demonstrated success in change management and cross-functional leadership
• Exceptional project management skills and the ability to influence senior stakeholders
• Bachelor’s degree in in Business, Finance, Analytics, or a related field
• Bonus Points:

• Experience in EOS-driven organizations
• Familiarity with SQL, BI Tools or data modelling
• Experience partnering closely with Finance on planning and reporting

• Profitable and growing: we're a bootstrapped SaaS scaleup that has built a strong business without outside funding, which means we do what's right for the company, not just what's right for the investors
• Build something that lasts: we're early enough that you'll have a real hand in shaping how the RevOps function runs
• Close partnership with leadership: you'll work directly with our leadership team and be a strategic partner to the entire GTM organization—your insights will shape decisions, not just support them.
• Clarity and structure: we run on EOS (entrepreneurial operating system), clear priorities, defined accountability, and no ambiguity about what success looks like
• Talented team: work with driven people who value execution and results
• Competitive package: strong compensation, benefits from day 1, RRSP matching, and a learning budget to keep growing

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