Technical Delivery Manager [Vancouver]

Taurus SA

Vancouver, BC
$160,000-185,000 per year
Permanent
Full-time

13 days ago

Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you.Taurus is a global leading digital asset infrastructure provider for banks, corporates and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets (such as NFTs), digital currencies, and stable coins.We are looking for ambitious and driven individuals to support our fast global growth.The Technical Delivery Manager is the single point of accountability for the technical lifecycle of every client engagement — from supporting the pre-sales team on RFPs and solution design, through integration and go-live, to production stability and long-term enhancements. The role sits in the Solutions team and operates at the intersection of three teams: Pre-Sales, Product Engineering and Customer Success.On the client side, the Delivery Manager ensures continuity — the same person who scopes the deal is responsible for the client's experience two years later. On the product side, the Delivery Manager bridges between Product and clients: tracking which clients are on which version, coordinating upgrades, and ensuring that releases are properly communicated so no client is caught off guard by a breaking change or a missed update.Tasks

Own deliverables as a product. Maintain a cohesive package of documentation and technical artifacts necessary for customers install, integrate, and operate Taurus Protect.
Track delivery KPIs: time-to-integration, SLA adherence, incident resolution time, client satisfaction (in coordination with Customer Success), and version coverage per client
Track and coordinate client projects across pre-sales, integration, deployment, and production — ensuring technical continuity without performing sales directly
Maintain a live, accurate view of each client's deployment model and installed product version
Participate in customer ticket rotation
Work closely with the Pre-Sales team on RFPs, PoC integrations, solution design workshops, and effort estimates
Collaborate with Customer Success to align on client status, release follow-up, operational issues, and satisfaction
Coordinate with the Product Engineering team on upcoming releases, ensuring each client is informed and prepared ahead of deployments that affect them
Serve as primary technical escalation point for client CTOs, architects, and integration teams
Lead client onboarding: API design review, SSO/connector setup, technical coordination
Build and execute joint success plans with clients, tracking adoption and milestones through go-live and renewal
Act as Local Manager for administrative matters relating to the Canadian entity
Manage, mentor, and grow a team of 3–8 Solutions Engineers in Vancouver

Requirements

5-8+ years in technical delivery, professional services, or solutions engineering in fintech, banking, or digital assets
3+ years managing cross-functional technical teams
Strong communication and client interaction skills, with the ability to explain technical topics to both technical and non-technical audiences.
Demonstrated ability to drive creation and maintainance of client-facing deliverables including technical artifacts and documentation
Experience with Python is a plus
Hands-on familiarity with REST APIs, SSO, database, containers and cloud infrastructure (AWS, Azure, or GCP)
Working knowledge of secure SDLC, DevSecOps practices, and CI/CD pipelines
Fluency in Agile at scale — PMP, Scrum, Kanban, or SAFe — and tooling such as Jira and Confluence
Strong ability to work across team boundaries — coordinating with Product, pre-sales, and Customer Success without direct authority over those teams
Experience embedding regulatory compliance into delivery — AML/KYC, MiCA/Travel Rule, FINMA requirements, ISO 27001 / ISAE 3402 a plus
PMP, SAFe certification a plus
AWS/Azure Solutions Architect a plus
Highly autonomous, curious, and focused on outcomes and client success.
Willingness to travel regularly for client engagements.

BenefitsWe offer a competitive compensation package designed to reflect the scope and seniority of this role:

Base salary: CAD 160,000 – 185,000, commensurate with experience
RRSP matching program
Comprehensive group benefits plan
Hybrid work model with flexibility to work remotely
A high-impact, autonomous role within a lean and fast-moving fintech organization, where your decisions shape client outcomes directly
Work at the cutting edge of digital assets and finance
Collaborate with world-class engineers and security experts

As the company evolves in a dynamic and innovative environment, its DNA is based on merit. As such, there will be significant growth opportunities for candidates with an open and deliver mindset. We are an equal opportunity employer.NoteWe will not consider applications via agencies.taurushq[.]comTaurus SATaurus is a fintech company and global leading infrastructure provider, allowing its clients to manage any digital asset - cryptocurrencies, tokenized assets, and digital currencies – with one unified platform. We are a team of entrepreneurs and experts working hard to create the capital markets infrastructure of tomorrow.

Taurus SA

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