Host- Rabbit Hole

Oliver & Bonacini

  • Toronto, ON
  • Permanent
  • Full-time
  • 14 days ago
Company DescriptionThe Rabbit Hole is a lively British-inspired gastropub in the heart of downtown Toronto, offering elevated comfort food, craft cocktails, and warm hospitality in a stylish, relaxed setting. The Rabbit Hole blends rustic charm with refined technique-serving up chef-driven pub fare with personality. Whether it's a busy lunch service or late-night drinks, our team delivers bold flavours and a welcoming vibe that keeps guests coming back!What's in it for you:
  • Competitive Wages
  • Gratuity Sharing
  • Discounted gym membership
  • Employee Assistance Program
  • 50% dining discount for all O&B locations for you and up to 3 guests
  • Employee referral program
  • Training and development opportunities
  • Access to health, dental and vision benefits with enhanced mental health coverage
  • O&B is one of Canada's leading hospitality companies, offering a wide range of exciting internal career opportunities!
Job DescriptionAs the first and last point of contact for our guests, Hosts at The Rabbit Hole play a key role in setting the tone for a warm, energetic, and memorable dining experience. We're looking for friendly, organized, and confident individuals who thrive in a fast-paced, guest-focused environment.You'll be responsible for greeting every guest with genuine hospitality, managing reservations and waitlists, and coordinating table flow to support smooth service. If you love working with people and enjoy being part of a dynamic front-of-house team, this is your chance to be part of a modern gastropub known for its elevated comfort food, craft drinks, and welcoming atmosphere.The Day to Day:
  • Greet and seat guests in a warm, professional, and timely manner
  • Manage reservation and walk-in traffic using Open Table
  • Monitor table rotation and coordinate with Front Of House and Back Of House teams to optimize guest flow
  • Maintain cleanliness and presentation of the host stand and entrance area
  • Answer guest inquiries and assist with special requests, wait times, or accommodations
  • Support the overall guest experience with a friendly and attentive approach
  • Assist with bussing tables and support the team by running food and beverages as needed
  • Other duties as assigned
Qualifications
  • Previous experience as a host or in a guest-facing hospitality role is an asset
  • Valid Smart Serve Certification Required
  • Strong communication and organizational skills
  • Calm under pressure, with a proactive and team-oriented mindset
  • Comfortable using reservation and table management systems (OpenTable), preferred
  • Available to work flexible shifts, including evenings, weekends, and holidays
  • A passion for hospitality and creating exceptional guest experiences
  • Legally eligible to work in Canada
Additional InformationOliver & Bonacini's Diversity CommitmentAt Oliver & Bonacini Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and just, and create working environments where our employees can be at their best.

Oliver & Bonacini