Clinical Manager
- Ontario
- Permanent
- Full-time
We are currently seeking a full-time Clinical Manager, who will work alongside our Senior Manager under the direction of the Clinical Director toward achieving clinical excellence in client care within all NRIO programs, with a focus on health and safety, medication management; clinical training and supervision of field staff; and client intake, care plans, and discharge processes.
This position will require travel between our program sites in Etobicoke, Mississauga, and Hamilton; travel to other locations will also be required as needed for intake meetings.Our programs offer 24-hour care and programming for clients with ABIs and concurrent physical, mental, behavioural, and/or substance use challenges. With provision of comprehensive multi-disciplinary programs, clients are engaged in daily functional rehab and meaningful/productive activities. Overall, as a Clinical Manager, you will be part of a team that endeavors to deliver specialized care in order for clients to make strides in their recovery.QualificationsQUALIFICATIONS
- Education / Credentials
- Current license in good standing with the College of Nurses of Ontario (CNO)
- Maintain Continuing Education Requirements (CEUs) as mandated by the CNO
- Canadian Certification in Occupational Health (COHN-C) preferred
- Joint-Health & Safety Committee (JHSC) certification preferred
- Experience
- 5+ years of experience in health care, preferably home health care & hospital
- 5+ years of experience with progressive responsibilities in a supervisory or leadership role
- Experience serving on a JHSC committee as co-chair
- Strong initiative, organization, and oral / written communication
- Technologically proficient
- Ability to work flexible hours, including occasional evenings and weekends
- Ability to travel between locations; maintain a valid driver’s license, vehicle, and insurance
- Embody Bayshore values: compassion, excellence, reliability
- Skilled and comfortable with managing challenging behaviors (e.g., aggression, elopement, inappropriate conduct)
- Skilled in supporting neurodiverse individuals and those with acquired brain injuries, mental health conditions, dual diagnoses, and complex behavioural needs
- Strong understanding of health and safety legislation to ensure compliance and promote a safe working environment
- Support pre-admission processes including intake planning, client assessments and planning for equipment/pharmacy coordination, and staff training
- Conduct client visits, participate in case conferences, and contribute to client-centered care plans; initiate updates to plans as needed
- Provide clinical expertise within scope of practice and ensure services align with best practices and regulatory protocols
- Demonstrate cultural humility and integrate trauma-informed, person-centered approaches in client care
- Participate in client discharge planning
- Demonstrate and apply knowledge of Standards of Practice set by the provincial regulating body
- Provide direct/floor hours for client care as needed
- Conduct medication reconciliation during client intake and discharge
- Review medication administration record monthly and in the event of medication changes
- Ensure compliance with medication administration policies and procedures
- Employee Management & Development
- Ensure staff have necessary tools, licenses, and competencies
- Provide clinical supervision and direction to coordinators and front-line staff; ensure compliance with legislative standards and company policies
- Provide input on staff disciplinary actions as required
- Assist Senior Manager with supervision of Program Managers and Coordinators
- Lead implementation of Modified Work Programs
- Participate in performance evaluations of field staff and professional reviews of consultants as requested by the Senior Manager and/or Clinical Director
- Operations & Quality Assurance
- Represent Bayshore in community events and healthcare/business committees
- Engage in quality improvement initiatives aligned with the Quality Management System
- Participate in audits and review client documentation
- Ensure compliance with Public Health, Ministry of Health, and Bayshore policies
- Conduct final quality assurance review of all NRIO reports
- Serve in the on-call manager rotation
- Health & Safety
- Serve as Joint Health & Safety Committee (JHSC) co-chair
- Promote safe work environments and ensure compliance with health and safety regulations
- Participate in proactive safety activities; monitor injury prevention protocols
- Report risks and complete accident documentation within 24 hours for injured staff
- Work safely at all times according to Bayshore standards
- Support with infection prevention and control (IPAC) protocols
- Ensure appropriate equipment maintenance and supply inventories
- Participate in audits and inspections, incident reporting (RL6), and action plans
- Lead emergency preparedness and risk planning protocols and initiatives
- Professional Conduct & Development
- Participate in internal and external continuing education; share knowledge with staff
- Maintain confidentiality of client and corporate information; uphold privacy and cybersecurity safeguards
- Facilitate effective communication strategies to support quality care and positive relationships
- Communicate relevant practice issues and adhere to Bayshore Policies and Procedures