Clinical patient advisor LASIK MD Toronto, Ontario Customer Service
LASIK MD View all jobs
- Toronto, ON
- $23.22-30.18 per hour
- Permanent
- Full-time
- A permanent, full-time position (33 to 40 hours per week)
- Free LASIK surgery, three weeks of vacation, three sick days, one floater day, and one wellness day
- Group insurance plan, telemedicine services, group RRSP with an employer contribution, and a structured incentive bonus
- Ongoing training focused on a consultative approach to clinical care and services for patients
- Support patients throughout their journey and play a key role in their decision-making process, while contributing to the clinic’s growth and achieving patient conversion goals.
- Meet with prospective patients immediately following their pre-operative assessment
- Serve as a bridge between clinical expertise and personal decision-making, translating medical information into clear, personalized value.
- Clarifying information they received from the medical team
- Helping patients navigate their decision with clarity, compassion, and confidence
- Clearly and transparently present vision correction options, benefits, and financial aspects
- Guide patients through pricing options and payment methods
- Adapt your communication approach to match each patient’s mindset, concerns, and motivations
- Book surgery dates and coordinate logistics
- Maintain accurate records in the patient file and follow compliance standards
- Maintain a high rate of patient follow-through to treatment using trust-building strategies and proactive, personalized follow-ups
- Record short, personalized video messages, voice messages or calls to patients as reminders, or warm touchpoints to improve treatment follow-through, as required
- You are warm, poised, and engaging, and people trust you easily
- You understand how to guide someone from hesitation to clarity, through presence and insight
- You are highly articulate and have experience in high-touch roles such as client services, health care, aesthetics, hospitality, or coaching
- You understand timing and verbal pacing. You know when to reassure, when to listen, and when to help someone make the next move
- You’re comfortable discussing pricing with discretion and professionalism
- You’re detail-oriented and organized. Someone who can juggle multiple files while staying focused
- You are results-oriented and able to work independently as well as collaboratively
- At least two years of experience in consultative sales, client development, or any results-driven role is considered an asset.
- Experience in the medical, aesthetic, optical, or luxury service sectors is considered an asset.
- Schedule: You have flexible work availability Monday to Friday (8:00 am-4:30 pm), with availability to work Saturdays twice a month.
- Important: You are comfortable traveling to other clinics for your training (expenses covered by Vision Group).