Application Support - Salesforce Manager

Saskatchewan
Permanent
Full-time

2 months ago

Brandt Corporate Services Ltd. is seeking a Application Support - Salesforce Manager to join our growing team in Regina, SK. This position is responsible for the strategic and operational ownership of Brandt's Salesforce ecosystem. The Salesforce Platform Manager leads all technical aspects of the Salesforce platform, including integration architecture, vendor coordination, and team leadership. During the Digital Transformation program, this role leads the IT workstream and serves as the primary technical liaison with Salesforce and third-party implementation partners. Post-implementation, this role owns the platform roadmap, manages the Salesforce support team, and drives continuous improvement across Sales Cloud, Service Cloud, Field Service, Marketing Cloud, Data Cloud, and Commerce Cloud.Duties and ResponsibilitiesProgram Delivery

Lead the IT workstream for the Digital Transformation program, coordinating integration development across all enterprise systems
Serve as primary technical liaison with Salesforce delivery team, Northteq (Aurora LOS) and other vendors as required
Define and enforce technical standards, security requirements, and governance policies in consultation with other IT teams
Lead technical design sessions, architecture reviews, and sprint planning
Manage environment strategy across Development, Test, UAT, and Production orgs
Ensure data migration quality, completeness, and validation
Coordinate vendor relationships, contracts, deliverables, and financial controls

Ongoing Operations

Own Salesforce platform roadmap and enhancement backlog prioritization
Manage and mentor Salesforce support team (Administrators, Developers, Analysts)
Oversee release management, deployment processes, and change control
Maintain integration health monitoring and performance optimization
Manage Salesforce licensing, vendor contracts, and operational budget
Drive user adoption metrics and platform utilization
Ensure security compliance, access governance, and audit readiness
Coordinate with business stakeholders on enhancement requests and strategic initiatives
Stay current on Salesforce releases and industry best practices; make recommendations to senior management accordingly
Other duties as assigned

#LI-ONSITERequired Skills*Strong leadership skills and ability to mentor and coach team members to meet goals and objectives

Able to effectively communicate in both technical and business-friendly language when appropriate
Able to build and maintain lasting relationships with business units, corporate departments, key managers, and other stakeholders
Ability to prepare presentations and conduct meetings for business units and/or Executive Management groups
Strong problem identification and problem resolution skills
Flexibility to adjust to shifting priorities and deadlines

Required Experience*7+ years of experience in enterprise software delivery or IT leadership

5+ years of hands-on Salesforce experience (configuration and/or development)
3+ years of experience leading technical teams or projects
Preference will be given to candidates with a post-secondary degree or diploma in Computer Science, Information Systems, or related field
Preference will be given to candidates with Salesforce certifications: Administrator, Platform App Builder, Integration Architecture Designer, or Application Architect
Strong understanding of integration patterns including REST, SOAP, middleware, ETL and microservices
Experience with enterprise systems integration (ERP, CRM, custom applications)
Experience managing vendor relationships and contracts
Experience with integration platforms is an asset
Background in equipment dealership, manufacturing, or distribution industries is an asset
Experience with dealer management systems is an asset

*Strong leadership skills and ability to mentor and coach team members to meet goals and objectives

Able to effectively communicate in both technical and business-friendly language when appropriate
Able to build and maintain lasting relationships with business units, corporate departments, key managers, and other stakeholders
Ability to prepare presentations and conduct meetings for business units and/or Executive Management groups
Strong problem identification and problem resolution skills
Flexibility to adjust to shifting priorities and deadlines

*7+ years of experience in enterprise software delivery or IT leadership

5+ years of hands-on Salesforce experience (configuration and/or development)
3+ years of experience leading technical teams or projects
Preference will be given to candidates with a post-secondary degree or diploma in Computer Science, Information Systems, or related field
Preference will be given to candidates with Salesforce certifications: Administrator, Platform App Builder, Integration Architecture Designer, or Application Architect
Strong understanding of integration patterns including REST, SOAP, middleware, ETL and microservices
Experience with enterprise systems integration (ERP, CRM, custom applications)
Experience managing vendor relationships and contracts
Experience with integration platforms is an asset
Background in equipment dealership, manufacturing, or distribution industries is an asset
Experience with dealer management systems is an asset

Brandt

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