Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.Job SummaryThe Preferred Accommodation (PA) Representative is a non-clinical member of the patient care team who is responsible for ensuring that Southlake patients' preferred accommodation requests are being met to the best of the hospital's abilities. The PA Representative will communicate Southlake's Preferred Accommodation program as well as ensure that all the required documentation and financial information is complete.Skills & Abilities
A minimum of two years recent experience in a customer service role with demonstrated computer proficiency (face-to-face experience required)
Previous experience dealing with patients
Hospital and health care facility experience
Excellent communication, time management and interpersonal skills
Ability to pay close attention to details
Must be flexible
Must be willing to work required shifts
Must be able to meet the physical demands of the position
Highly creative and innovative problem solving and solution oriented skills
Outstanding customer service skills, strong influencing, investigative and soft selling abilities
Ability to effectively negotiate financial transactions and foster positive relationships with patients, families, clinical and non- clinical staff members
Innovative and willing to learn
Commitment to customer service and teamwork
Demonstrates individual leadership skills
QualificationsPost-secondary education- marketing and sales background preferredRegular and reliable attendance is an expected requirement of this position.At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.Please note: If you are selected to move forward in the recruitment process, a Southlake Talent Representative will contact you via email. Please double check any emails you receive from Southlake and ensure that the address ends in @southlakeregional.org or @southlake.ca. If it does not, we do not recommend responding as your email may not be sent to the Southlake team.
