Customer Service Representative

CRH

  • Concord, ON
  • Permanent
  • Full-time
  • 6 days ago
Job ID: 514454Work Type: Contract (1-Year)It is a great time to join Ontario Redimix, A CRH Company!CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.We are building a world- class team. Make your mark!You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.Ontario Redimix, A CRH Company is currently hiring a Customer Service Representative to join their growing team!Who we areRecognized as one of , has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings. As a business we pride ourselves on around the clock service along with safely delivering quality concrete to our customers at a competitive price. Ontario Redimix is a proud member of Concrete Ontario giving our customers assurance that we are committed to producing and providing high quality concrete to our customers.CRH is a leading provider of building materials solutions that build, connect and improve our world. Employing 78,500 people at 3,390 operating locations in 29 countries, CRH has market leadership positions in both North America and Europe.Why Work with Us?
  • We are a global leader in construction services and materials
  • Rewarding career development in Canada and Internationally
  • Broad range of benefits including retirement and group benefit plans
Position Summary:Reporting to the CSR Lead, the Customer Service Representative (CSR) plays a key role in delivering a high-quality customer experience throughout the dispatching process. As the initial point of contact, the CSR is responsible for accurately and courteously entering customer orders while applying relevant industry knowledge.The CSR handles a range of customer inquiries, including pricing, product recommendations, order modifications, and delivery troubleshooting. This role requires effective coordination with the distribution team to ensure timely and efficient delivery of products.Duties:
  • Act as the primary point of contact for account and COD customers throughout the order process
  • Accurately input new orders and updates into the Command Concrete dispatching system
  • Respond promptly and professionally to customer inquiries, providing real-time updates on deliveries
  • Allocate orders to appropriate concrete plants based on location, fleet capacity, and product availability
  • Address customer concerns by identifying service or quality issues and offering timely solutions
  • Support administrative tasks and uphold company standards for environmental and health & safety compliance
Qualifications:
  • Completion of secondary school education (High School Diploma or equivalent)
  • 1-3 years of experience in a customer service or administrative role; experience in construction or dispatching is considered an asset
  • Proficiency in Microsoft Office applications and Google Maps
  • Strong verbal and written communication skills.
  • Excellent attention to detail, organizational skills, and ability to manage time effectively
Visit our website for more information:CRH Canada Group Inc. recognizes Canada's diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.Date: Aug 27, 2025

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