Business Analyst – Payments

• Business group: Client Services and Solutions –Global Transaction Banking
• Global Transaction Banking (GTB) is the payments and transaction engine of client. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.
• Project: Supporting additional payment resiliency initiatives, including OSFI E-21 Operational Resiliency, ISO 20022, EFT, and wire transfer-related projects.

• As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.
• At client, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

• Works with key stakeholders within all business functions to align technology solutions with business strategies.
• Gathers requirements from business units and translates those to programmers and developers.
• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities.
• Supports one or more highly complex business processes.
• Works on multiple projects as a project team member.
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.

• 8+ years as a business analyst or related experience, including requirements gathering, process mapping, and documentation (BRD/FRD/SRS)
• 3+ years strong payments domain expertise: AFT/EFT (low-value payments), ACSS, SWIFT (MT/MX messaging), ISO 20022
• 2+ years hands-on experience in low-value payment flows: clearing, settlement, reconciliation, and exception handling (returns, recalls, reversals) • Experience with regulatory compliance & operational resiliency: impact assessments, critical service mapping, incident playbooks, governance frameworks
• Strong background in AML, including payment monitoring and compliance reporting
• Demonstrated delivery/project coordination across business and technology stakeholders

• Agile delivery experience (Scrum/Kanban, JIRA, Confluence, user stories) • Experience with UAT, test case creation, and defect triaging
• Experience supporting KPI reporting / senior leadership presentations • Experience with Canadian payments ecosystem
• Relevant certifications (SAFe, Scrum, CBAP, ISO 20022)
• Previous client experience

• Strong analytical and problem-solving mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset and ability to work across business and technology teams.
• Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines.
• Ability to solve technical problems/ processes and understand complex details.
• A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level.

• The ideal candidate is someone with strong payment product knowledge and project management experience, particularly within payment products. Experience working at client is a significant advantage.

• Bachelor’s degree in Business, Information Systems, business analytics, or a related field.

• 2 rounds: 1st – Video call – 30 mins – Role overview, previous experience and projects, and skills set check.
• 2nd – Director – Panel interview – 60 mins – Situational questions and Cultural fit

• AI is not used to screen, assess, or select candidates.
• This role reflects an existing vacancy at the time of posting.

ProViso Consulting