Program Assistant (Finch & Keele)

• Provide information to potential clients and referral sources, describe programs and answer questions knowledgeably; screen clients for appropriateness of program, conduct intake assessments and coordinate referrals
• Independently conduct intake/pre-screening off-site, over the phone and liaise with referring agencies and community partners
• Follow-up on client progress and maintain relevant participant records
• Help maintain and manage various client databases. Set up, maintain and file client records in IES CaMS/FFAI as requested. Maintain program information in internal database, generating program reports and preparing for analysis
• Manage excel spreadsheets, monitor data and provide analysis to managers as needed
• Assist with organizing appointments, orientations, and workshops
• Provide front desk/ reception duties and customer service to all clients, employers and visitors
• Represent the organization at community events as required
• Provide clerical support, including editing and formatting reports, word processing of
• Correspondence, reports and other materials, email, maintaining office supplies and equipment, ordering test supplies, etc.
• Flexible hours / evenings / weekends may be required for this position.

• A minimum of a high school diploma with at least 2 years' current, relevant administrative experience, and excellent administrative, analytical, interpersonal and problem-solving abilities.
• Proven experience in maintaining multiple database systems, ensuring data integrity; extracting and transforming data from multiple sources into usable formats for client profiles management.
• Computer literate with the ability to learn systems used by the agency (ie. EOIS, CaMS, CaseFLO, Salesforce); Proficient in Microsoft Office.
• Strong written and oral communication skills and an above-average comfort working in a high-pressure environment as well as using information technology including e-mail, the internet as well as proven expertise in database management, report generating and analysis.
• Effective problem solving and decision-making skills.
• A solid understanding of Jewish culture and tradition as well as fluency in Hebrew and/or Russian.

• Possess thorough knowledge of the Mindscope recruitment system.

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