About usDyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country.We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.About the RoleThis is a full-time position that requires weekend and evening hours and includes a competitive hourly rate plus annual bonus opportunity.Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums, fans, air purifiers, hair-dryers and other productsProperly manage parts usage and inventory as required and/or directedCommunicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive revenue and achieve conversion ratesInput customer sales information into Dyson POS system in order to process orders efficientlySubmit daily/weekly reports of products and customers serviced; complete other reporting as necessaryEnsure all process activity is communicated and Dyson service levels are understood and exercisedAssist Service Team in escalated repair instancesAbout You6+ months in a customer service and/or sales related positionHigh level ability to troubleshoot product faults and provide proper resolution. Basic electrical and mechanical knowledge preferredStrong written, verbal and interpersonal communication skills; strong presentation skills requiredExperience using Microsoft Office, including Word, Outlook, and Excel required; SharePoint experience a plusAbility to lift and move up to 50 lbs.High School Diploma or equivalent requiredMust be at least 18 years of age.BenefitsAt Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.Financial:· Competitive hourly wage and regular annual reviews· Sales-based pay for performance incentive program· Regular sales contests & initiatives· Participation in the Dyson Demonstration Equipment Program· Opportunity to participate in the Friends & Family purchase program· Clothing allowance· Employee Referral ProgramLifestyle· Employee Assistance ProgramDyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
