Service Coordinator
- Fort McMurray, AB
- Permanent
- Full-time
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.Key Responsibilities and Specific Accountabilities:
- Assist with the assignment of work to technicians based on priorities, in constant communication with Operations Manager.
- Makes sure a detailed report is issued after all service work;
- Ensure that the schedule is optimized in regards to people power and equipment availability for each work order;
- Manages all equipment warranty issues being accountable for all non-conformance report (NCR) processes related to warranty issues;
- Acts as the business SOP process owner working with both product management and sales to optimize stock;
- With the Operations Manager will ensure appropriate preparation of work orders according to information received from the customer;
- Manage all of the sub-contractors when repairs are executed with third party, ensuring the repairs are carried according to our standards and in the required deadlines;
- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture
- 3+ years of service coordination/scheduling experience in an industrial setting.
- Business/technical education is beneficial.
- Project management experience is an asset.
- Exceptional organizational and communication skills both verbal and written in English.
- Ability to read and interpret documents such as safe operating procedures (SOP)
- Ability to write routine reports and correspondence.
- Microsoft Office skills, including Word and Intermediate to Excel are required.
- Candidates with SAP experience will be given preference.