Field Services Manager

AECON View all jobs

  • Lachine, QC
  • Permanent
  • Full-time
  • 20 days ago
Come Build Your Career at Aecon!As a Canadian leader in infrastructure development, Aecon is and building what matters for future generations to thrive! We lead some of the most impactful infrastructure of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities.At Aecon, you can count on:
  • Safety Always. Our number one core value. If we can't do it safely, we don't do it at all.
  • Integrity. We lead by example, with humility and courage.
  • Accountability. We're passionate about delivering on our commitments.
  • Inclusion. We provide equitable opportunities for everyone.
We lead the infrastructure industry with purpose, and our are at the heart of everything we do. So, we invest in our people, just like they invest in us!At Aecon we:
  • Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being.
  • Believe in helping you build your career through our Aecon University and Leadership Programs.
  • Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon.
  • Are a leader in sustainable construction. With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities.
Our business success relies on strong execution and continuous improvement - driven by the diversity, expertise and teamwork of our people. We're always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community!What is the Opportunity?Faster.Smarter.Safer. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is ready to become Canada's #1 utility construction provider and we're looking for a Customer Solutions Representative to help us get there!Aecon Technical Solutions Inc. employs highly-trained technicians to perform telecommunications infrastructure installations. Whether at residential, retail, commercial, institutional or hospitality environments, ATSI is well-suited to assist clients with their telecom installation needs.Reporting to the Operations General Manager, the Field Services Manager will support quality, training effectiveness, safety compliance, and performance management for our client programs throughout the province.What You Will Do Here:
  • Provide operational leadership, guidance, and oversight to partner leadership teams operating across Quebec.
  • Serve as the primary operational liaison between ATSI, the client, and partner leadership teams, ensuring clear communication, aligned expectations, and timely issue resolution.
  • Oversee the overall quality of field work delivered by partner teams, ensuring installations and repairs meet client and Aecon standards.
  • Manage program performance by reviewing SLA metrics such as customer satisfaction scores, visit completion, repeat rates, and upselling opportunities
  • Ensure partner teams maintain strong training programs and deliver ongoing technical and procedural training to their technicians.
  • Lead safety compliance for partner operations, including field safety audits, hazard assessments, and adherence to Aecon's HSE requirements.
  • Promote an inclusive and collaborative work culture across all partner organizations.
  • Support partner leadership teams in coaching technicians on effective product-recommendation practices.
  • Ensure partner teams receive the tools, training, and product knowledge needed for technicians to identify customer needs and recommend additional client solutions during installation and repair visits.
  • Review sales results with partner leaders to identify trends, gaps, and opportunities for improvement in attach and conversion rates.
  • Work with ATSI and the client to ensure consistent communication, alignment, and execution of sales initiatives across Quebec.
What You Will Bring to The Team:
  • 10+ years of experience in the telecommunications industry.
  • Strong communication and interpersonal skills with the ability to influence, negotiate, and build strong relationships.
  • Demonstrated experience managing quality, safety, and performance across multiple partner groups.
  • Strong customer-service mindset with well-developed problem-solving abilities.
  • Proven ability to manage multiple priorities independently in a fast-paced environment.
  • Ability to travel throughout Quebec as required.
  • Be a champion of inclusion and diversity.
Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecon's AI Usage Policy. All final decisions are made by qualified Aecon team members.

AECON