Field Service Technician

• Perform diagnostic checks, maintenance and repairs to all Diamond Game
• Perform activities and provide support to ensure defined service level agreement timelines are
• Plan, schedule, and perform Preventive Maintenance on machines (clean, tighten loose hardware and secure loose wiring).
• Perform all tasks necessary to complete the installation of equipment and software during upgrades and installs.
• Act as the first line of support for Tier 1 customer This may include answering support calls, logging call information, as well as resolving, transferring, or escalating Tier 1 support requests.
• Assist Technical Services and Infrastructure team members for basic repair and maintenance to associated equipment such as payout stations, cabling, switches, and servers.
• Record maintenance and repair actions in approved reporting software, accurately and within defined timeframes.
• Adhere to jurisdictional regulations regarding the proper handling of upgrades and maintenance for gaming equipment.
• Communicate and report to management and other departments within Diamond Game on the status of assigned activities.
• Gather and record detailed information and reports on issues reported by the customers or otherwise identified at customer sites.
• Report on work orders and other assigned tasks
• Performs other duties as
• Consistently demonstrate the ability to practice Diamond Game's core values and apply them.
• Perform other tasks and duties as needed and/or requested by management.

• High School diploma or
• 2+ years technical/electrical experience or technical degree/certification or equivalent
• Qualified to operate a motor vehicle and possess a valid driver's
• Microsoft Office (Word, Excel, Outlook)

• Employees may be required to undergo state and federal background checks for gaming licenses and/or approval by Lottery to work on gaming products in the jurisdiction.
• Knowledge and adherence to essential safety
• Basic technical/electronic maintenance and troubleshooting
• Attention to detail, competent interpersonal, oral and written communication
• Planning, organizational skills, adaptability.
• Ability to work with minimal supervision as well as in a team
• Ability to work varied shifts and overtime as
• Must be able to move equipment up to 250lbs with the aid of dollies and tools; able to lift and move up to 40lbs short distances without mechanical aid, and frequently lift and/or move up to 10 lbs.

• The noise level in the office work environment is usually moderate.
• Work is often performed in a bar or fraternal club setting in a predetermined geographical area.
• Bars are often busy and loud, especially during peak hours.
• The work environment can be noisy due to music, conversations and other sounds.

• Must be able to move equipment up to 250lbs with the aid of dollies and tools; able to lift and move up to 40lbs short distances without mechanical aid, and frequently lift and/or move up to 10lbs.
• While performing the duties of this job, employees are required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.
• Employees are occasionally required to move around the office.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• May require travel dependent on company needs.
• Employees may occasionally lift and/or move up to 30 lbs.
• Can work under deadlines.

Diamond Game