Regional Product Support Manager

• Motor Coach Industries is Reliability Driven - we value safety, high quality products and employee engagement in everything we do
• NFI Group has been named a Manitoba Top Employer ten times since the competition was established in 2007.
• Competitive wages
• A continuous learning environment
• Ability to advance your career with a growing company
• Job Stability
• Respectful Workplace
• Safety is our top priority
• Company Paid Benefits:

• Employee Assistance Program (EAP)

• Core Benefit Plan (Health, Dental, & Vision) - Effective Day 1 of Employment!

• Optional Buy-Up Plan
• Heath Spending Account (HSA)
• Disability Insurance
• Personal Protective Equipment (PPE)
• 11 Paid STAT Holidays

• Maintain employee compliance with field service and customer processes to ensure a safe working environment within territory.
• Understand and utilize MCI/New Flyer Core values as a guideline for conducting all MCI/New Flyer business within and external to MCI/New Flyer.
• Assist customers in accepting new bus deliveries within 15 days of arrival onsite by repairing defects, expediting parts, and general liaison with the customer’s management team.
• During the production and acceptance process, work closely with CPM/Production/Quality to ensure MCI/New Flyer Team calibration and appropriate feedback, as well as provide updates in the formal AWIP call each week.
• Will lead a cross functional service technician team as required to support vehicle from delivery through the life of the bus.
• Ensure new customer orders are properly launched with focus on customer introductions, processes, metrics, and relationship.
• Work closely with Regional Director to adjust field plans while keeping customer current workload and future bids into account.
• Schedule and maintain meeting architecture with customer to ensure all issues are addressed in a timely manner.
• Write and submit detailed contact reports to document interactions with customer.
• Manage work queues in Oracle OSVC and OSFC to achieve operational goals, including retrofits and customer warranty claim processing.
• Resolve customer concerns quickly with reasonable and cost-effective solutions for both customer and New Flyer.
• Participate in new bids submissions with Customer Care Bids Team to ensure the right items are priced vs deviated, etc.
• Maintain relationship with bus and parts sales teams to ensure clarity of customer concerns, relationship, and challenges.
• Work closely with Regional Director(s) to ensure appropriate workload level and process improvements.
• Responsible to ensure all key controls (ICFR Internal Controls) identified under their area of responsibility are designed and operating as outlined in the internal controls over financial reporting.
• Ensure policies and processes are established and adhered to ensure goals and objectives for all regulatory and legal requirements are met including organizational quality, environmental, health & safety programs.
• Responsible to ensure all key controls (ICFR Internal Controls) identified under their area of responsibility are designed and operating as outlined in the internal controls over financial reporting.
• Ensure policies and processes are established and adhered to ensure goals and objectives for all regulatory and legal requirements are met including organizational quality, environmental, health & safety programs.
• Other duties as assigned.
• Required Travel

• Engineering or Business degree/diploma preferred.
• 2-year Technical College at minimum or equivalent experience
• Minimum 5 years’ experience in transit or applicable Industry
• Proficient in all mechanical/electrical systems of transit vehicle
• Customer Service experience
• Analytical skills
• Proficient at MS Office software products
• Must be able to work unsupervised.
• Self-Motivated
• Above average organizational skills with strong emphasis on program management.
• Safety Focused
• Advanced verbal and oral communication skills

Motor Coach Industries