Visitor Services Supervisor
Resorts of the Canadian Rockies View all jobs
- Golden, BC
- $44,928-49,920 per year
- Permanent
- Full-time
- Carry out administrative tasks to ensure effective and efficient management of the Visitor Services team.
- Provide day-to-day, hands-on supervision for Visitor Services Agents, including assisting the Manager with recruitment, scheduling, staff orientation, training, supervision, and task delegation.
- Maintain a positive working relationship and open lines of communication with other Resort departments to ensure high levels of guest and employee satisfaction.
- Be responsible for the smooth daily operation of the Visitor Services desks, assisting agents in meeting guest needs and resolving issues effectively.
- Greet and assist guests in a manner that models exemplary conduct, professionalism, and enthusiasm for the resort experience.
- Respond to guest complaints, feedback, and inquiries through ZOHO in a timely and professional manner.
- Actively promote and support the mission, vision, and core values of Kicking Horse Mountain Resort.
- Assist Visitor Services Agents with selling and promoting all KHMR/RCR products and services.
- Maintain appropriate staffing levels in the absence of the Visitor Services Manager, based on visitation trends and budget guidelines.
- Monitor and update employee payroll information through ADP Workforce.
- Assist the Manager with the development and ongoing improvement of departmental training manuals.
- Be proactive in reviewing, updating, and improving department procedures and guidelines.
- Monitor daily sales activity and audit transactions and cash-outs to ensure accuracy; assist with transaction corrections as required.
- Assist the Manager in authorizing and validating customer return and refund requests in accordance with policy.
- Support the distribution of up-to-date in-resort marketing materials to departments and partners.
- Comply with and promote all safety regulations to ensure a safe working environment and assist with keeping the department aligned with OH&S standards.
- Assist with other duties as required.
- Have a minimum 2 years previous experience in a customer service, or retail supervisory role.
- Are proficient and fluent in Microsoft Windows and Office programs (Outlook, Word, Excel).
- Have previous experience using POS systems - an asset.
- Have previous experience in the resort, tourism, hotel, or recreation industry - an asset.
- Hold a post-secondary diploma, certificate, or degree in Sales, Business, Commerce, or related field - an asset.
- Have previous experience in a mountain or resort setting - an asset.
- Are an enthusiastic skier or snowboarder with a genuine passion for the mountain environment
- Are able to work flexible hours, including weekends, evenings and holidays.
- Are able to stand for extended periods of time.
- Additional languages an asset.
- A staff season's pass to the resort to enjoy downhill biking, hiking, and more.
- Discounts on food, retail, golf, and hotels.
- A competitive wage with seasonal accident insurance.
- Pro-deals.
- Staff events - meet great people who share a passion for the mountain lifestyle!
- Competitive salary: $44,928.00 - $49,920.00/year, dependent on experience
- Participation in our comprehensive Group Benefits Program
- Mountain access perks: Staff receive an RCR pass with full mountain access, plus reciprocal resort tickets and discounted friends & family tickets
- Staff discounts: Enjoy savings on food & beverage, rentals, retail items and hotel accommodation.
- Employee Events & Recognition: Participate in fun, year-round staff events and be recognized through our employee awards program
- Join a fun and passionate team to share RCR mountain adventures with!