VIP Host Team Manager
FanDuel View all jobs
- Toronto, ON
- $97,000-121,000 per year
- Permanent
- Full-time
Our roster has an opening with your name on itFanDuel is looking for a VIP Host Team Manager, to work across to look after our most important clients as well as oversee a small team of VIP Hosts.As a VIP Host Team Manager, you will build strong relationships with our VIP customers, while providing white glove service, to a small portfolio of customers. This person will have. Team of VIP Hosts, who will be responsible for coaching to provide industry leading experience to their own portfolio of customers. This position will be in a customer facing environment that requires a good understanding of VIP Service and a genuine passion for the online gaming industry.In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.THE GAME PLAN
Everyone on our team has a part to play
- Manage and retain a small portfolio of High Value Players
- Provide an enhanced and proactive one stop service to encourage loyalty
- Keep Responsible Gaming and Compliance at the heart of all we do
- Develop relationships and offer tailored rewards through regular correspondence
- Work alongside other FanDuel departments to champion customer experience
- Meet pre-determined productivity, quality, CSAT and Service Level Agreement targets
- Ensure that generosity, gifts and hospitality invitations are offered in accordance with business requirements
- Meet and host VIPs at Hospitality events
- Deliver against company responsible gaming protocols
- Manage, mentor and develop a team of VIP Hosts to excel at the above
What we're looking for in our next teammate
- 4+ years of experience in high end customer service field
- 2+ years managing a team
- Excellent verbal and written communication skills
- High level hospitality experience and passionate about providing top level service
- Confident and people focused personality
- Excellent analytical skills and experience with Excel
- Strives to meet targets and deadlines
- Excellent organizational and planning skills
- Understanding of Marketing processes preferred
- Willing and able to work non-traditional business hours
- Knowledge of sports and/or experience working within a heavily regulated industry is a plus
- Don't check all the boxes? That's okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position.
We treat our team rightThis role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law. Check out all our benefits here: . *Benefits differ across country and job type.FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or any other characteristic protected by provincial, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email .The Company intends to use artificial intelligence in the process of screening, assessing, and/or selecting applicants for this role.The applicable salary range for this position is $97,000 - $121,000 CAD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law.#LI-Hybrid