Front Desk - Customer Service Representative

DBNC Group

Toronto, ON
Permanent
Full-time

22 days ago

About StorwellStorwell is a trusted Canadian self-storage company committed to providing secure, dependable, and customer-focused storage solutions. We pride ourselves on delivering a supportive experience for our customers and a respectful, collaborative workplace for our team.As our operations continue to grow, we are looking for an Administrative Support / Customer Service Representative who brings strong technical aptitude, empathy, and a genuine desire to help people.The RoleThis role is ideal for someone who enjoys building relations, helping customers, solving problems and supporting smooth day-to-day operations. You will be a key point of contact for customers and internal teams, using both your administrative and technical skills to ensure issues are resolved efficiently and professionally.We’re looking for someone who is reliable, detail-oriented, and empathetic—someone who understands that storage is often connected to important life moments for our customers.The role is in-person two days a week at our Etobicoke facility and two days at our Mississauga facility with a long three-day weekend every week.What You’ll Do

Provide friendly, professional customer support via phone, email, and internal systems
Swiftly build rapport on the phone through new inbound calls
Make outbound calls for follow-ups, confirmations, account support, and issue resolution
Assist customers with account inquiries, billing questions, and general service support
Troubleshoot basic software, system, and platform issues, escalating when appropriate
Clearly explain processes and technical issues in a calm, easy-to-understand manner
Accurately enter, update, and maintain customer and account information
Support internal teams with administrative tasks and documentation
Handle customer concerns with empathy, patience, and professionalism
Adhere to company policies, procedures, and confidentiality standards

What You Bring

Good people skills, listening and rapport building abilities
Strong computer skills and comfort working with multiple systems and software tools
Ability to troubleshoot and resolve basic technical or system issues
Clear verbal and written communication skills
An empathetic, customer-focused approach with strong problem-solving abilities
Previous customer service and/or outbound calling experience
Proven reliability, punctuality, and accountability
Strong attention to detail and organizational skills
Ability to work independently while contributing positively to a team environment

Nice to Have

Call centre experience , particularly in a customer service or support environment
Experience in administrative support, customer service, or service-based industries

Work Environment

Full-time, daytime hours
This is a rotating role between two facilities in Etobicoke and Mississauga - two days at each location and a three-day weekend.
No remote or hybrid work options
Locations are: 2525 Royal Windsor Dr, Mississauga , ON L5J 1K9 &
300 Evans Ave. , Etobicoke, ON M8Z 1K4
$40,000/- per annum

Our recruitment process may include the use of AI to assist with candidate screening. All applicant information is handled in accordance with applicable privacy and employment legislation.Job Types: Full-time, Permanent

DBNC Group

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