Client Success Coach (CSM)
- Toronto, ON
- Permanent
- Full-time
Richard Yu is an online business coach with:
- 100K+ subscribers on YouTube →
- A growing personal brand on Instagram →
This is a remote, full-time position. You must be available during 8AM-5PM EST, Monday to Friday. On average, you'll work up to 8 hours per day, and some days will require a little more effort of up to 9+ hours, with rotating Saturday coverage (1x/month for 4-5 hours).You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable-we're in the coaching business.Requirements:Here are the requirements:
- You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded)
- You will be conducting new onboarding calls daily to welcome in new students.
- You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed.
- You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
- Weekly group coaching calls answering client questions
- Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
- Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience.
- Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs.
- Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
- Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
- You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.
- You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs
- A coach or mentor at heart-you love helping people
- Clear, professional communicator (spoken and written English)
- Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads)
- Sales background
- Able to handle fast-paced environments, multiple clients, and changing priorities
- Willing to grow with us long-term (3+ years)-this isn't a side hustle
- Open to feedback and constructive coaching (we'll train you, but we expect growth)
- Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc-or willing to learn fast
- You have another full-time job or multiple freelance clients
- You struggle with structure, deadlines, or fast execution
- You dislike being challenged to improve daily