Conference Services Manager
The Banff Centre
- Banff, AB
- Permanent
- Full-time
- Communicate with conference leaders prior to the group's arrival to confirm all details relating to their conference at Banff Centre.
- Act as the liaison between the conference group and relevant Banff Centre sales and service departments to communicate and ensure a complete understanding of the client's needs and expectations.
- Hold pre-conference meetings with all relevant Banff Centre departments to ensure special requests are known and adhered to.
- Determine and take appropriate action to rectify any situation that comes in conflict with complete customer satisfaction.
- Ensure that all Group Resume Forms and Banquet Event Orders are timely and accurate.
- Be present on campus during client's arrival and departure days and ensure department coverage for clients on-site during the CSM's days off.
- Establish ongoing professional relationships with repeat clients.
- Ensure all sales contracts are adhered to and all contractual agreements are carried out.
- Maximize meeting space and bedroom efficiency while controlling costs and providing optimal guest service.
- Ensure that each group's billing is accurate and completed in a timely manner; following-up with clients on over-due accounts as required.
- Actively seek avenues of new business through relationship building with current clients.
- Ensure that new sales leads are directed to and acted upon by a sales manager.
- Organize and carry out conference site visits with conference leaders when requested.
- Minimum three years' experience working in conference or event planning
- Completion of post-secondary education in hospitality management or a related field or equivalent experience
- Certified Meeting Professional (CMP) designation preferred, but not required
- Advanced knowledge of Microsoft Office including Excel, Outlook, Word, and PowerPoint
- Experience working with Visual One property management software and Adobe Creative Suite is an asset
- Capable of making solid, thoughtful decisions in a timely manner, sometimes without prior consultation with the department manager
- Highly-developed time-management skills with high personal standards for accuracy
- Able to effectively manage multiple projects while experiencing frequent interruptions
- Due to the nature of the job, the Conference Services Manager is occasionally required to work weekends and/or evenings.
- In accordance with the terms of employment governing Management/PSP employees, this is a salaried, fulltime position, subject to a 6 month probationary period.
- The successful candidate will enjoy twenty paid vacation days and four personal days annually, extended medical and dental benefits, and participation in an employer-matched pension plan.
- Benefits of working at Banff Centre are:
- Transitional staff housing options (based on availability)
- Hybrid Work Environment
- Professional Development
- Staff cafeteria and restaurant discounts
- Onsite fitness facility at a discounted rate – first month free for new staff!
- We are accepting applications for the Conference Services Manager position until a suitable candidate is found.
- Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
- Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.