Manager, Hospitality Services

• Spearhead the daily operations of FoH and BoH hospitality services for ROM events and programs, ensuring seamless execution and exceptional service standards.
• Champion outstanding FoH customer service, setting high standards for hospitality operations and ensuring these are consistently met or exceeded.
• Creatively develop and maintain exciting beverage menus, including a broad selection of wines, spirits, beers, and non-alcoholic options, managing the procurement process to align with event themes and customer preferences.
• Directly oversee the ROM Hospitality Service team, fostering a culture of excellence, continuous learning, and adherence to ROM's hospitality guidelines. Ensure the team possesses in-depth knowledge of catering and beverage services to deliver unparalleled customer experiences.
• Act as the primary contact for Catering and Bartender Staff Agencies, managing contracts and collaborations to ensure staffing needs are efficiently met with qualified professionals.
• Maintain a proactive relationship with the Alcohol and Gaming Commission of Ontario (AGCO) to manage all aspects of ROM's liquor service, including licensing and compliance within designated areas.
• Oversee the management of event beverage inventories, ensuring accuracy and alignment with ROM's fiscal policies and financial guidelines, including budget adherence and inventory control.
• Take on other responsibilities as assigned, contributing to the continuous improvement of the hospitality services and overall event experience at ROM.

• Possession of an undergraduate degree in Hospitality Management or a Community College Diploma in Hospitality/Hotel Management.
• At least 5 years of relevant experience in the hospitality industry, specifically in roles such as Food and Beverage Service Manager or Supervisor.
• Demonstrated superior service skills, with a focus on enhancing client satisfaction, maximizing sales revenue, and managing costs effectively in alignment with ROM's fiscal policies and strategic objectives.
• Exceptional tact, diplomacy, and sensitivity to diversity, crucial for managing diverse teams (catering, bartending, and service) and serving a broad spectrum of clients and guests.
• Proven communication and interpersonal abilities, with the capacity to prioritize and efficiently complete multiple tasks within tight deadlines.
• Experience with computer word processing and familiarity with industry-specific software such as Delphi, Word, Excel, and FreePour.
• Willingness and ability to work flexible hours, including evenings and weekends, based on the event and program schedules, and to participate in hospitality sector events or meet project deadlines.
• French language proficiency is considered a valuable asset.

Royal Ontario Museum