Front Office Agent-RRCR
Great Canadian Gaming
- Richmond, BC
- Permanent
- Full-time
- Greet guests
- Books guests into their rooms according to their reservations, requests and availability
- Provides guests with resort and facility information
- Takes room reservations when needed
- Performs cashier duties, processing payments and foreign currency exchange
- Handles telephone and fax messages for guests
- Coordinates any special services requested such as laundry, room service and additional room inventory
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed.
- Exceptional interpersonal and communications skills
- Guest service experience
- Ability to handle multiple tasks and projects at one time
- Ability to stand for long periods of time
- Computer literacy in MS Office; Opera an asset
- Front Desk experience an asset
- Serving It Right Certification or the ability to achieve a Serving It Right Certification
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
- A willingness to learn, develop and achieve new skills for personal and professional development
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
- Live GCE's Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to delight your clients!
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
- Freedom to Innovate: supports new and better ways to be successful.
- Be your Authentic Self: environment that values diversity as a source of strength.
- This isn't your typical "corporate" job. We work hard and we have fun!