Bilingual Customer Service Representive
BilingualOne View all jobs
- Mississauga, ON
- Permanent
- Full-time
Location: Mississauga
Salary: $55-65K
Benefits: Yes
Work Model: Hybrid (3 days in office, 2 days WFH)Job Overview
Provide customer service support across multiple accounts. Handle inquiries via phone, email, and webchat, resolving issues efficiently-ideally on first contact. Work closely with internal teams including Account Management and Line Managers.
Process customer orders accurately and on time, meet service targets, and ensure a positive customer experience.
Fluency in English and French is required.Key Responsibilities
- Handle customer inquiries across phone, email, and webchat
- Resolve issues promptly with a focus on first contact resolution
- Respond to emails within 48 hours
- Process orders accurately and within deadlines, prioritizing urgent requests
- Maintain clear, professional communication in English and French
- Escalate issues to supervisors when needed
- Collaborate with internal teams to ensure accurate and timely order processing
- Manage daily workload and meet performance targets
- Support team knowledge sharing and documentation
- Participate in meetings with Account Managers when required
- Fluent in English and Canadian French (written and verbal)
- Strong communication and customer service skills
- Professional phone manner
- Good time management and ability to prioritize
- Comfortable in a fast-paced environment
- Proficient in Microsoft Word, Outlook, and Excel
- Detail-oriented with strong written skills