Community Support Worker - Relief

• Develop relationship with community members experiencing homelessness and poverty through outreach visits
• Through a person-centered approach, encourage and guide guests to seek resources and services that support them in achieving their goals
• Create a safe, healthy, and respectful environment for all community participants accessing our services and programs
• Be a supportive and proactive member of the team, including volunteers and other visitors
• Ensure daily tidiness and cleanliness of the work area in addition to participating in daily sanitization of high touch areas
• Aid in facilitation and lead participants and volunteers involved in the programs
• Assist in ensuring all volunteers have the appropriate training for the programs they are involved in
• Provide crisis interventions, such as responding to drug poisoning incidents during outreach visits
• Provide non-violent crisis intervention and use de-escalation techniques as required
• Collect data and generate reports on statistics as required
• Build and nurture relationships with external partners and stakeholders in concert with the CIC Site Lead
• Ensure all materials and equipment needed for programs are in good working order
• Maintain inventory of materials and equipment
• Develop and conduct evaluations to determine effectiveness of program activities
• Maintain a high level of confidentiality and professionalism
• Participate in all staff training (e.g., First Aid, ASIST, Non-violent Crisis Intervention, etc.) and attend meetings as required

• An undergraduate degree in Social Work or related field or equivalent level of experience
• Minimum of 1 year’s front-line experience working with vulnerable populations and program facilitation
• Demonstrated ability to engage, communicate, and work effectively with a diverse range of people from various cultural and socio-economic backgrounds
• Experienced with developing creative solutions to complex challenges and problem
• Demonstrated effective conflict management, networking, and interpersonal communication skills
• Must be self-directed and can work independently as required
• Well-developed organizational, time-management, oral and written communication, and a high level of attention to detail
• Experienced in Microsoft Office Suite

• Lifting, sitting, standing, walking as per required
• This position requires flexibility to work some evenings
• Minimal to moderate physical effort required
• Fast paced and demanding work environment
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.

• Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

• An Employment Background Check is required for all positions at The Mustard Seed.
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
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The Mustard Seed