Automation & AI Solutions Analyst

Whitby, ON
Training
Full-time

4 hours ago

*Our salary ranges are based on the role, level, and location. These ranges represent the typical starting salary and do not reflect the long-term earning potential of the role.This is an existing vacancy.SummaryThis role is reporting to VP of transformation and focuses on enterprise optimization-partnering with Operations, Finance, Client Services, Support, Sales Ops, and Technology to translate real-world problems into implementable solution designs. You'll work with internal teams and outsourced vendors to move ideas from discovery to MVP to scaled rollout, with clear measures of impact.What you'll be doing1) Identify and prioritize automation opportunities (company-wide)

Run discovery sessions, observe workflows, and analyze data to spot high-impact opportunities
Build and maintain an opportunity pipeline and help prioritize using impact, effort, risk, and time-to-value
Identify where AI adds value (extraction, classification, decision support, exception routing, summarization) vs. when rules/workflow is better

2) Shape solutions and define requirements

Create clear problem statements, target outcomes, and measurable success metrics
Map current state → future state processes, including exception handling and “human-in-the-loop” steps
Produce solution artifacts: requirements/user stories, decision logic, data needs, integration points, and acceptance criteria
Recommend implementation approaches (workflow automation, integrations, OCR/extraction, agent-assist, rules engines)

3) Support delivery with Product/Tech and vendors (without owning the product roadmap)

Coordinate with Technology/Product as needed for APIs, integrations, security, and platform alignment
Work with outsourced vendors to validate feasibility, review designs, and keep implementation grounded in business needs
Support testing (UAT), QA readiness, rollout planning, and post-launch iterations
Ensure documentation is complete (runbooks, SOPs, training materials, support handoffs)

4) Value tracking, governance, and enablement

Establish baselines (time, cost, volume, error rates) and track realized benefits after launch
Contribute to governance: privacy/security considerations, auditability, controls, and model risk guardrails
Help drive adoption through training, office hours, job aids, and feedback loops

What success looks like

A steady pipeline of well-defined opportunities with strong stakeholder alignment
Faster cycle time from “idea” to “approved MVP scope”
Deliverables that measurably reduce cost-to-serve, cycle time, and rework while improving quality
Clear, audit-friendly documentation and smooth handoffs to operations/support teams

What you bring

2-4 years experience in process improvement, business analysis, operations excellence, automation, or technical analysis (internship/co-op counts)
Strong analytical skills: can break down messy processes and define measurable outcomes
Practical familiarity with AI and automation concepts (LLMs, OCR/extraction, classification, workflow automation, human-in-the-loop)
Ability to write clear requirements and acceptance criteria; comfortable translating between business and technical teams
Strong communication and stakeholder management skills across multiple departments

Nice to have

Experience with tools like Jira/Confluence, Salesforce, Zendesk, NetSuite, Workato (or similar iPaaS/workflow tools)
Basic understanding of APIs, data flows, and systems integration
Experience with process mapping (Visio/Lucidchart/Miro) and metrics/KPIs
Exposure to governance topics: privacy, security, model risk, audit controls

Why 360insights?360insights is a global leader in channel incentives and insights, with a culture rooted in putting people first. We're proud of our inclusive, values-driven environment where individuals are supported to do their best work and grow their careers.We welcome talent from all backgrounds and are committed to equal opportunity regardless of race, religion, ethnicity, age, disability, sexual orientation, or gender identity. Accommodations are available throughout the hiring process upon request. Learn more about our DEIB vision on our website.We believe in “Experiences that create growth. Growth that creates experiences.” Through learning and development programs and mentorship, we provide the support, tools, and opportunities you need to grow and succeed as an Insighter.

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