Showroom Consultant
EMCO Corporation
- Burnaby, BC
- Permanent
- Full-time
- Assist showroom customers in assessing their needs, directing their product selections, and closing the sale
- Develop and build strong relationships with designers, home builders and architects to grow profitable sales
- Provide customers with quick reliable quotes and accurate delivery dates
- Meet or exceed monthly product specific sales and gross profit targets
- Enter orders and quotes in the system, expedite purchases while maintaining proactive communication with customers
- Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customers’ expectations and benefits of the Profit Centre
- Maintain product literature to ensure most current information is available to customers
- Drive showroom sales through promotions and maintaining display materials
- Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
- Perform other tasks as requested by the Profit Centre Manager
- Grade 12 diploma or equivalent; College and/or University degree an asset
- A minimum of 2 years of experience with customer service or sales; plumbing, kitchen or bathroom showroom sales preferred
- Valid driver’s licence with a clean driver’s abstract
- Ability to gain comprehensive knowledge of products on display at the Showroom, able to suggest appropriate product to suit customers’ needs and promote the value-added services
- Knowledge of kitchen and bath design trends
- Proficient in the use of Microsoft Office software
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Able to identify customer needs, provide solutions and close the sale
- Possess excellent project management skills
- Able to learn and operate the applicable software system used to process orders
- Intermediate math skills
- Previous experience with or knowledge of products sold in the plumbing, kitchen, or bathroom showrooms
- Experience using Trend and Eclipse
- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time