Manager, Content Management, Deloitte Global Knowledge Services

Toronto, ON
$85,000-156,000 per year
Permanent
Full-time

5 hours ago

Job Type: Permanent
Work Model: Remote
Reference code: 133076
Primary Location: Toronto, ON
All Available Locations: Toronto, ONOur PurposeAt Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.By living our Purpose, we will make an impact that matters.

Have many careers in one Firm.
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Learn from deep subject matter experts through mentoring and on the job coaching

--Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?Knowledge Services (KS) enables our professionals to bring the full breadth of Deloitte’s enterprise-wide capabilities and experience to our clients, specifically through intellectual property (IP) shared within the global Knowledge Exchange (KX) platform. The Content Quality Manager defines and leads programs that promote trust, accuracy, consistency, and usability across KX content.This role is critical to maintaining a strong global knowledge repository and improving how professionals connect to the content and expertise they need. High-quality content also plays an essential role in enabling effective Gen AI tools, helping ensure AI-driven experiences are grounded in reliable, well-structured, and trustworthy knowledge.In this role you will:

Lead planning and execution of a Content Quality program that strengthens KX data quality and end user trust.

Establish and operationalize content governance principles -- such as trusted sourcing, consistency of standards, and lifecycle accountability -- to identify, prioritize and address content quality improvement areas
Enable classification and managed of “authoritative” content through clearly defined standards to ensure accuracy, reliability and stewardship over time
Lead the design and rollout of approaches to optimize content for use within Gen AI experiences, elevating validated and trusted materials over generally shared content
Support the design and implementation of AI-driven approaches to assess the accuracy of automated publishing processes as well as the overall health of KX content
Partner with KX Product Managers to evolve platform capabilities that enable quality, including the appropriate application and use of critical metadata
Define and manage quality-related KPIs that measure effectiveness, inform decision-making, and drive continuous improvement across the content ecosystem
Lead Deloitte People Network moderation to maintain content quality and standards
Lead the Client Confidentiality program that ensures content management practices fully align with client and stakeholder expectations for the protection and appropriate use of client information across KX products.

Manage policies for clients or businesses with specialized content-handling requirements based on confidentiality agreements
Educate KS team, stakeholders and KX users on client confidentiality policy, cleansing guidelines, and standards for managing sensitive content
Inform KS teams and stakeholders on publishing best practices that support discoverability while maintaining confidentiality standards

About the teamGlobal CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.Enough about us, let’s talk about you

Minimum of 6 years of relevant experience. Experience in working in knowledge management and in a global professional services organization preferred
Experience organizing and providing guidance to global operations/support teams to achieve program objectives in a virtual environment
Sound knowledge and understanding of requirements relating to protection of client information, managing personal information and data residency
Strong awareness and practical proficiency in AI and Generative AI concepts and tools, applying them responsibly to enhance productivity, analysis, and decision making while adhering to data, risk, and ethical standards
Attentive to detail and diligent; analytical and tenaciously curious; ability to problem-solve, cross-reference and make connections
Excellent communication and interpersonal skills, with ability to build rapport, trust and confidence and manage customer expectations
Experience developing and managing processes
Excellent planning and organizational skills
Strong customer focus and quality obsessed
Education in Library Sciences/Knowledge Management/Information Management preferred

Total RewardsThe salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

Deloitte

Apply Now