Customer Service Team Lead

Outreach Management

  • North York, ON
  • Permanent
  • Full-time
  • 1 day ago
  • Apply easily
The Customer Service Team Lead ensures each customer we meet has the highest quality interaction possible. The Customer Service Team Lead interacts with customers daily to ascertain their needs, highlight the benefits of the products, and make recommendations that address and fulfill their wants and needs. We are seeking an individual who enjoys working with people and is interested in taking on a leadership role.We see ourselves as a force for positive growth. Whether we are creating modern campaigns that access untapped consumer bases, increasing the influence of our organization, or improving the knowledge of our branding experts, we look to find collaborative and innovative solutions that benefit everyone with whom we do business.Job Responsibilities of the ​​Customer Service Team Lead:
  • Provide first-rate customer service and build relationships with the customer base
  • Establish genuine relationships with customers to create open lines of communication in person fostering trust and creating long-term accounts
  • Describe the product and services being offered, explaining the benefits for both, and explain the terms of service agreements to customers
  • Recommend services based on customer needs
  • Maintain knowledge of current promotions and policies regarding payment and enrollment
  • Maintain records related to complaints, escalations, and orders
Requirements of the Customer Service Team Lead:
  • Customer Service: Knowledge of principles and processes for providing customer service
  • Good interpersonal, verbal, and written communication skills
  • Ability to multiple-task and work in a teamwork environment
  • Ability to maintain confidentiality with customer and company information
  • Active learning skills
WE PROVIDE TRAINING AND A PERSONAL TRACKING SYSTEM TO MEASURE YOUR SUCCESS!#LI-OnsitePowered by JazzHR

Outreach Management