Customer Service Officer

Alstom

  • Saint-Bruno, QC
  • Permanent
  • Full-time
  • 28 days ago
Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.Join us as Customer Service Officer, and you'll be looking at a career-defining role based in St-Bruno, QC.Your future roleReporting to Chris Leopold, Customer Service Manager, as a Customer Service Officer (CSO), you lead Customer Service activities, from understanding customer needs to developing an appropriate strategy and a close & trusting relationship. You are in charge of leading the quotation process and coordinating all relevant administrative action steps until payment is received.This is a permanent full-time (40h/week) position requiring flexibility and mobility to be able to make occasional visits to various Alstom sites or to Customers facilities, such as STM, as well as the ability to work in an international, multi-site and matrix organization.While interacting daily with co-workers, customers, suppliers and management, all activities will be performed in accordance with strict Health & Safety procedures as prescribed by legislation and the ALSTOM Health & Safety policies.You'll be specifically responsible for· Handling customer enquiries and requests for quotations· Monitoring proactively customer orders until payment in accordance with QCD commitments· Processing invoicing/credits as well as managing confidential financial in SAP system· Maintaining accuracy and validity of the price lists/Manage Availability Contracts· Investigating customer returns/rejects and handle warranty claims while interfacing with Technical, Quality, Finance and Supply ChainWe'll look to you for· Your proactivity, negotiation skills and leadership· Setting up appropriate pricing aligned with sales strategy and Finance guidelines· Monitoring customer performance and updating Customer dashboard accordingly· Meeting tight dead-lines to ensure customer satisfactionAll about youWe value passion and attitude as much as experience. Here what we think will help you succeed and grow in this role:
  • University degree in Business Administration preferred
  • Relevant experience in Customer Service role in an industrial environment
  • Teamwork champion
  • Strong computer skills combined with excellent communication skills in both French & English
  • ERP - SAP is a PLUS
Things you'll enjoy in this role and working at ALSTOM· Enjoy stability throughout your journey with us as the rail industry is here to stay· Grow and develop new skills through award-winning learning· Steer your career in whatever direction you choose across functions· Benefit from a fair compensation package that includes a comprehensive and competitive social coverage (life, medical, pension) on Day 1You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!Important to noteAs a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

Alstom