Lead, Business Support & Quality, Assisted Living Alberta

Alberta Health Services

  • Edmonton, AB
  • Permanent
  • Full-time
  • 5 days ago
Your Opportunity:Assisted Living Alberta (ALA) is seeking a dynamic and results-driven individual to join our Senior leadership team as its Lead, Business Support & Quality Lead. Reporting to the Chief Operating Officer (COO) for Clinical Delivery & Operations, this experienced leader oversees the day-to-day business operations of ALA and drives province-wide improvements to continuing care and service quality. This is an opportunity to lead a team of dedicated professionals who are committed to providing accessible and equitable services for Albertans requiring continuing care. This executive-level role supports the province's commitment to high-quality care standards and business support, monitors ALA's diverse zones for adherence to continuing care best practices and enhances the client experience through data-driven decision-making and quality improvement initiatives. ALA is a newly established provincial organization under the oversight of Assisted Living and Social Services (ALSS) committed to transforming Alberta's continuing care system. This system includes both Continuing Care and Home & Community Care and is focused on providing wraparound supports to ensure all Albertans can access the care they need, when and where they need it - regardless of age, diagnosis, or duration of need. ALA's mission is to enable Albertans to live and age with dignity in environments that best support their health, independence, and well-being. By addressing systemic challenges such as long wait times, limited access for individuals with complex needs, and healthcare system pressures, ALA seeks to deliver timely, integrated, and innovative care solutions. If you are passionate about leading impactful quality improvement initiatives and improving the lives of seniors and vulnerable individuals with complex needs, we invite you to join us on this transformative journey.Description:ALA's Business Support & Quality Lead is responsible for overseeing and optimizing business support functions across Alberta, which are integral to the functioning of ALA's Continuing Care programs. Inclusive of Quality, Administrative Services and Business Intelligence, this ensures that the organization's many complementary programs operate cohesively and that Alberta's zone-based delivery teams are equipped with the resources required to effectively achieve their objectives. This Leader provides oversight, operational guidance, and continuous improvement leadership, ensuring that ALA's centralized business support functions meet the highest standards of quality, efficiency, and patient satisfaction. They will also play a key role in identifying and advancing system-wide quality improvement initiatives across ALA and its diverse zones. You provide executive-level leadership and vision for centralized business support services and develop and lead a team of resources while ensuring alignment with ALA's mission, values, and strategic priorities in the Continuing Care space. Additionally, you lead the development and implementation of province-wide quality improvement initiatives that uphold care standards, ensure regulatory compliance, remain grounded in high-quality data, and drive process optimization across multiple zones. In addition to building and maintaining strong relationships with zone leaders, local healthcare operators, and other partners to promote collaboration and achieve regional objectives, you oversee the centralized management and resolution of patient issues and concerns related to Continuing Care, safety, and service quality throughout the care journey. This position can be located anywhere in Alberta.
  • Transition Company: Assisted Living Alberta
  • Classification: Lead
  • Union: Exempt
  • Unit and Program: Executive
  • Primary Location: North Petroleum Plaza
  • Location Details: As Per Location
  • Negotiable Location: Provincial
  • Employee Class: Regular Full Time
  • FTE: 1.00
  • Posting End Date: 29-SEP-2025
  • Date Available: 06-OCT-2025
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Days
  • Days Off: Saturday/Sunday
  • Minimum Salary: $63.41
  • Maximum Salary: $114.15
  • Vehicle Requirement: Not Applicable
Required Qualifications:The successful candidate must possess a bachelor's degree in health administration, business administration, nursing, or a related field. A minimum of 7 years of progressive leadership experience in healthcare, quality assurance, or business operations, including experience managing diverse teams and complex service portfolios. They will have demonstrated experience overseeing centralized business support functions and applying established quality improvement methodologies (e.g. Lean, Six Sigma, etc.). They will have strong knowledge of Alberta's/Canada's continuing care and community-based care systems, including provincial regulations, policies, and best practices. Proven ability to lead system-wide quality improvement initiatives and manage complex/multi-partner environments while achieving measurable outcomes. Exceptional communication, relationship-building, change management, negotiation, and service partner engagement skills, and a commitment to person-centered care, ethical leadership, and professional integrity.
Additional Required Qualifications:You are dedicated to delivering compassionate, high-quality care that prioritizes the dignity and well-being of individuals and families, and easily navigate through complex political, organizational, and stakeholder systems to advance strategic objectives. You have proven abilities in leveraging Business Intelligence, analytics, and performance metrics to inform operational decisions, monitor service quality, and drive continuous improvement across support services. With your passion for advancing equitable access to care, reducing health disparities, and fostering an inclusive culture that reflects Alberta's diverse population, you have the ability to lead, coordinate, and optimize centralized functions, ensuring seamless support for zone-based delivery teams and alignment with ALA's mission. Superior written and verbal communication skills, with the ability to collaborate with internal and external partners and advocate for the needs of frontline teams and clients, ensuring integrated service delivery.
Preferred Qualifications:Graduate degree in a related field (MBA, MHA, MPH, MSc Health Quality). Experience with healthcare information systems and process improvement (Lean, Six Sigma). Knowledge of Alberta/Canada continuing care regulations, reporting, and standards. Familiarity with centralized care models and integrated delivery systems. Project management, healthcare leadership, or related certifications are an asset.

Alberta Health Services