Manager, Student Services, Edwards School of Business

University of Saskatchewan

  • Saskatoon, SK
  • $69,035-107,868 per year
  • Permanent
  • Full-time
  • 9 days ago
Manager, Student Services, Edwards School of BusinessPrimary Purpose: To develop, implement and evaluate strategies for delivery of undergraduate student services within the Edwards School of Business. The manager will oversee the student life cycle, awards administration, supervise the daily activities of the undergraduate programs advisors and build and enhance relationships with key school stakeholders.Nature of Work: Reporting to the Director, Undergraduate Programs and Career Services, this position will be responsible for managing the undergraduate student success. The position is situated in a student-centered, service-oriented environment, and the person in the position will be subject to competing interests, multiple projects, and tight deadlines. The position requires significant interaction with students, faculty, staff, and other administrative personnel on campus.Typical Duties or Accountabilities:
  • Works in conjunction with the Director to develop, implement, and evaluate recruitment strategies for different student groups including Domestic, Indigenous, and International
  • Works in conjunction with the Director to develop, implement, and evaluate retention strategies to enhance the undergraduate student experience for different student groups including Domestic, Indigenous, and International
  • Directs activities and supervises the undergraduate and certificate programs advisors, motivating them to work effectively; providing opportunities for career development and advancement; tracking vacation days, sick days and EDOs; and evaluating performance to provide timely and constructive feedback
  • Builds relationships and serves on committees with managers, advisors, and administrators across campus to ensure that Edwards is engaged and informed of changing student service policies and practices
  • Participates in the student advising function and evaluates opportunities to adopt best practices, organize workflow and identify process improvements
  • Responsible for student life cycle including processes for Pick-a-Major, Program Planning, Warning Letters, Faculty Actions and Convocation oversight
  • Administers Edwards Continuing Scholarship and Awards process and chairs the Edwards Awards Committee, responsible for distributing over $1.6 Million annually to continuing students. Liaises with Central Awards team on all entrance and continuing awards and all payouts
  • Oversees student performance reviews, manages the warning system, and provides support regarding faculty actions and student appeals based on school policies, university regulations and professional judgement
  • Leads administration, promotion and analysis of student surveys including the First Year Student Survey and Graduating Student Survey.
  • Supports student override class requests using the JIRA ticketing system
  • Supports Director, Associate Dean, and Department Heads to ensure all needs are met while creating Edwards academic timetable and course build annually
  • Communicates and acts in a respectful and professional manner, collaborates effectively, abides by policy, contributes to a positive and productive work and learning environment, and models these behaviours across the institution
  • Builds and leads diverse teams, champions inclusive leadership, and values different perspectives
  • Engages in and supports the understanding and growth of employees with the frameworks, initiatives and activities relating to equity, diversity and inclusion and Indigenous engagement
  • Undertakes related duties, as assigned, consistent with the nature of the position
Education: An undergraduate degree from a recognized post-secondary institution is required. A master's degree is considered an asset. A business degree and/or knowledge of the B.Comm. degree program is preferred.Experience: A minimum of five years of academic advising experience in a university setting is required. Project management experience is considered an asset. A minimum of two years of experience in managing and motivating direct reports is considered an asset. Familiarity with University of Saskatchewan policies, procedures and academic regulations is preferred.An equivalent combination of education, training and experience, as well as non-traditional career paths, community experience, and recognition of prior learning may be considered.Skills:
  • Excellent interpersonal and communication skills, including written, verbal and presentation
  • Proven ability to develop a strong rapport with undergraduate students and faculty
  • Ability to work under pressure in a self-directed manner and consistently meet deadlines
  • Demonstrated capacity to initiate innovative change strategies that improve service quality, systems and processes
  • Strong ability to work collaboratively as part of a team, with a willingness to manage and motivate staff
  • Superior research, analytical, problem solving, and organization skills
  • Ability to perform job functions with sensitivity and diplomacy
  • Excellent customer service skills
  • Proficient in Microsoft Sharepoint, Teams and Office applications, including Word, Excel, and PowerPoint, are preferred
Experience using the SIRIUS student information system and JIRA ticketing system is an asset.Department: Edwards School of Business
Status: Term 13 months with the possibility of extension
Employment Group: ASPA
Full Time Equivalent (FTE): 1.0 FTE
Salary: The salary range, based on 1.0 FTE, is $69,035.00 - 107,868.00 per annum. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Managerial
Salary Phase/Band: Phase 2
Posted Date: 8/26/2025
Closing Date: 9/8/2025 at 6:00 pm CST
Number of Openings: 1
Work Location: On Campus
The University is committed to employment equity, diversity, and inclusion, and are proud to support career opportunities for Indigenous peoples to reflect the community we serve. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation to participate in the recruitment process, please notify us and we will work together on the accommodation request. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the and Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. The University of Saskatchewan's main campus is situated on Treaty 6 Territory and the Homeland of the Métis. We pay our respects to the First Nations and Métis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.

University of Saskatchewan