Student Care Coordinator

University of Alberta

  • Edmonton, AB
  • $68,554-95,538 per year
  • Permanent
  • Full-time
  • 6 days ago
DescriptionThis competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.This position is a part of the Non-Academic Staff Association (NASA).This position offers a .Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.Working at the University of AlbertaThe University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .Working for Student Success and Experience (SSE)The Student Success and Experience portfolio (formerly the Office of the Dean of Students) supports all students - undergraduate and graduate - in the pursuit of academic and personal success. Student Success and Experience (SSE) collaborates with faculties, offices, and services across all campuses to deliver effective programming and provides leadership on university policies and initiatives.SSE coordinates many services that strive to create diverse and inclusive support in all stages of the student experience, including: academic resources, career and professional development health & wellness services, and community resources.PositionReporting to the Lead, Student Care Coordination, the Student Care Coordinator (SCC) plays a key role in supporting student wellbeing and success at the University of Alberta. This position is responsible for assessing and responding to situations that may impact a student's academic or personal success as well as the broader campus community. The Student Care Coordinator meets with students to provide supportive listening, trauma-informed care, and resource navigation, while working collaboratively to assess needs, plan, and connect students to appropriate services. They provide case management for students of concern, including those with complex mental health needs, and are actively involved in crisis management and emergency response.The role also supports the coordination of Student Care Meetings and ensures clear communication across stakeholders. In addition, the Student Care Coordinator helps address sensitive student matters in collaboration with senior leaders, ensuring that students involved receive appropriate support. A primary component of the incumbent's work will include working with senior leadership to impose interim measures as per the Sexual and Gender-Based Violence Policy and the Student Conduct Policy. This includes supporting students impacted by harm by receiving disclosures, overviewing campus and community options, and requesting modifications as outlined in the policies. It can also include supporting students who have been alleged to have caused harm. Acting as a liaison with a wide range of campus partners, the Student Care Coordinator advocates for student needs, facilitates access to resources, and represents the Student Success and Experience portfolio in a professional and compassionate manner.Duties
  • Provides supportive listening, trauma-informed care and resource navigation for students of concern. This includes students who have been harmed and those who have alleged to have caused harm.
  • Supports students with complex non-academic issues that are impacting their academic pursuits by providing timely and coordinated services, assisting them in navigating university systems, accessing support services, and liaising with their instructors and/or Associate Dean.
  • Receives disclosures from students under the Sexual and Gender-Based Violence Policy and the Student Conduct Policy, and provides them with reporting and support options, and assists with requests for modifications or interim measures.
  • Consults with the Lead, Student Care Coordination and/or Manager, Student Care Coordination on cases that may need to be escalated to the Vice Provost and Dean of Students, that appear to be an emerging risk (moving towards imminent or urgent) or on cases that are complex and sensitive.
  • Thorough understanding of, and acts in accordance with, Sexual and Gender-Based Violence Policy, Helping Individuals At Risk Policy, Discrimination, Harassment and Duty to Accommodate Policy, the Student Conduct Policy, the Protocol for Urgent Cases of Disruptive, Threatening or Violent Conduct, and the Protection of Privacy Act (POPA).
  • Maintain student confidentiality, including verbal, electronic, and written documentation outside of imminent risk.
Minimum Qualifications
  • Undergraduate degree in a related field and at least three to five years of experience working in a complex and confidential environment; consideration may also be given to other combinations of education and experience.
  • Extensive knowledge of sexual violence, trauma-informed care, suicide intervention, violence prevention, and privacy legislation.
  • Experience working with diverse populations, including but not limited to LGBTQ2S+, Indigenous students, students with disabilities and International students.
  • Knowledge and experience in Equity, Diversity and Inclusion or anti-racism.
  • Ability to act appropriately as a multi-partial case manager.
  • Ability to synthesize and conceptualize complex situations and use appropriate professional judgment.
  • Ability to engage in critical problem-solving and creative thinking.
  • Ability to deal with diverse issues and multiple priorities in a time-sensitive environment.
  • Knowledge of a wide variety of resources on campus and in the community.
  • Comprehensive knowledge of relevant policies, procedures and legislation (Sexual and Gender-Based Violence Policy, Student Conduct Policy, Helping Individuals At Risk Policy, Discrimination, Harassment, Duty to Accommodate Policy, Residence Community Standards, UAPPOL, and Protection of Privacy Act (POPA)).
  • Excellent written and verbal communication skills.
Preferred Qualifications
  • Knowledge and experience in mental health, behavioural issues, addictions, harm reduction, and/or grief.
  • Knowledge and experience in restorative practices, transformative justice and/or facilitating circles.
  • Knowledge and experience in threat assessment, risk management, and case management.
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms-physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of inclusivity and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.L'Université de l'Alberta s'engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes ayant une orientation sexuelle ou une identité et une expression sexospécifique; et tous ceux qui peuvent contribuer à la diversification des idées et à l'université à postuler.Note: This opportunity will be available until midnight September 11, 2025, Edmonton, Alberta local time.

University of Alberta