Service Business Process Analyst

SMS Equipment View all jobs

  • Acheson, AB
  • $80,000-95,000 per year
  • Permanent
  • Full-time
  • 2 days ago
Description :SMS Equipment is looking for a Service Business Process Analyst to join our Corporate Service Department. Reporting to the Corporate Service team, you will work closely with business owners to lead and implement process improvement initiatives that enhance efficiency and effectiveness across service operations. Your expertise in process mapping and business analysis will support the identification, analysis, and optimization of business processes aligned with organizational goals.Work Location: Acheson, AB
Salary: $80,000 - $95,000 Annually
Work Arrangement: Hybrid with up to 10% of travel
Schedule: Monday – Friday, 8 hours per dayWhat You’ll Do
  • Identify and evaluate business improvement opportunities across the organization to enhance service operations.
  • Conduct business process and data analysis to support improvement initiatives and broader organizational change.
  • Simplify and streamline business processes by eliminating unnecessary complexity and identifying more effective ways of working.
  • Recommend new business initiatives and improvement projects, assessing and communicating impacts to Service Department activities.
  • Coach, facilitate, and support teams and individuals in identifying and implementing continuous improvement opportunities.
  • Provide professional expertise and guidance in business improvement, leveraging proven industry practices and methodologies.
  • Build and maintain strong working relationships with project sponsors, stakeholders, cross-functional teams, partners, and key clients.
  • Collaborate with cross-functional teams across all business units to understand current challenges and operational needs.
  • Analyze and document current-state and future-state business processes, including requirements, workflows, and data flows, using standard business process modeling (BPM) techniques.
  • Support the design, implementation, and continuous improvement of business processes, facilitating effective change adoption.
  • Work closely with technical business analysts to deliver high-quality solutions and project deliverables.
What You BringThe successful candidate will bring a minimum of five (5+) years of experience in business process analysis, business process engineering, project management, or a similar role. Experience within the heavy equipment or manufacturing industry (minimum three years) is considered an asset. Other requirements include:
  • Demonstrated experience in process mapping, analysis, and optimization within a heavy equipment, service, or manufacturing environment.
  • Background in service department management, process improvement, project management, or a related role.
  • Solid understanding of technical concepts relevant to service operations; familiarity with the Komatsu product line and SMS services is considered an asset.
  • Experience working in an OEM dealership environment is highly desirable.
  • Strong knowledge of regulatory requirements, business processes, data structures, reporting, and internal controls.
  • Proven ability to develop, plan, and execute short- and long-term goals.
  • Exceptional analytical skills with the ability to understand complex business processes and assess the impact of change.
  • Strong customer-focused mindset with the ability to resolve business process and systems issues in partnership with internal stakeholders.
  • Demonstrated leadership capabilities, including the ability to work independently, ask insightful questions, and drive initiatives forward.
  • Experience defining success metrics for new systems or processes and establishing methods to track and measure outcomes.
  • Working knowledge of Business Process Re-engineering (BPR) methodologies to simplify operations and eliminate redundant processes.
This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.Pre-Employment
Candidates may be required to complete:
  • Credential verification
This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.

SMS Equipment