
Director, Quality & Food Safety NA
- Windsor, ON
- Permanent
- Full-time
- Drive transformation and strategic direction of global food safety programs.
- Develop, implement, and maintain comprehensive food safety policies and standards, ensuring alignment with regulatory requirements and customer expectations.
- Lead the Quality Management System, including Food Safety Management Systems such as HACCP, VACCP, and TACCP. · Provide governance for global CAPA processes to ensure effectiveness and validation. · Serve as primary point of contact for food safety crises, risk assessments, and incident management. · Lead internal risk assessments and provide expert recommendations for product disposition and food safety risk mitigation.
- Provide strong technical leadership in HACCP, allergen control, thermal validation, environmental monitoring, and microbial risk assessments.
- Ensure full documentation accuracy and compliance of food safety systems.
- Guide regional teams on food safety program reviews, sanitation practices, and corrective actions.
- Monitor global quality incidents to identify trends, risks, and strategic priorities.
- Drive projects to close gaps, mitigate food safety risks, and share best practices across regions.
- Lead transformation of quality control systems in collaboration with Operational Excellence (OpEx) and TRACC teams.
- Oversee quality control across all product types (dry goods, wet goods, finished goods) including statistical quality control.
- Champion a Quality by Design approach from innovation through to product delivery.
- Ensure robust management of production non-conformances and consumer complaints, providing leadership and strategic guidance for resolution. · Support innovation, business development, and customer specification development including creation of technical manuals.
- Analyze food safety and quality trends using data-driven metrics and KPIs.
- Regularly report on quality performance to senior leadership.
- Lead continuous improvement initiatives based on performance metrics, consumer insights, and operational data.
- Monitor and improve global and regional quality KPIs and lead efforts to reduce the cost of non-quality.
- Provide strong leadership, guidance, and mentorship to regional and global quality teams.
- Build technical and leadership capabilities across the organization, from senior leaders to plant-level staff.
- Collaborate with HR and Quality Leadership Teams to develop a strong talent pipeline and succession planning.
- Promote food safety and quality-first mindset embedded throughout the business and supply chain.
- Champion Pernod Ricard's leadership principles to build an inclusive, safety-conscious, and excellence-driven culture.
- Collaborate cross-functionally with Supply Chain, R&D, BrandCo, MarketCo, and Innovation teams to support new product development and ensure quality integration.
- Oversee the performance of suppliers and co-packers to ensure compliance with Pernod Ricard guidelines and expectations.
- Manage consumer and customer complaint processes and provide escalation support for critical issues.
- Lead engagement with external stakeholders including auditors, regulatory bodies, and third-party partners.
- Prepare and manage the annual quality budget, forecasts, and capital expenditure proposals.
- Ensure effective allocation and management of resources to meet strategic goals and legal compliance.
- Education: Bachelor’s degree in food science, Chemistry, Microbiology, Engineering, or a related field (Master’s degree preferred).
- Certifications: Certified Quality Engineer (CQE) or similar certification is highly desirable.
- Experience: Minimum of 10 years in quality and food safety management, preferably in the beverage, alcohol or similar manufacturing industry.
- At least five (5) in leadership roles within large, complex regions or global office, leading food safety.
- Ability to lead and manage without authority and influence key stakeholders and peers.
- Demonstrated skills and experience in food safety. Ability to become a credible voice and leader in the company relating to food safety management, including but not limited to micro, allergen management.
- Ability to build strong relationships and credibility internally and with key strategic external partners.
- The incumbent must have the following traits in order to be successful: persistence,
- Quantitative and advanced analytical skills. Ability to extract meaningful insights from complex data sets and the ability to use data to drive decisions, strategies and priorities.
- Excellent communication skills is able to effectively and persuasively articulate positions both verbally and in electronic mediums to various audiences including senior executives in a clear, concise and compelling manner.
- Resilient after business setbacks, and demonstrates persistence in tough circumstances.
- Strong team player, highly motivated, who can effectively interface with and present results to all levels of management and teams across the business. · Track record of driving high engagement in teams, and enrolling others in key business strategies.