Travel and customer service agent - Remote
- Toronto, ON
- $22.00 per hour
- Contract
- Full-time
Do you thrive in a fast-paced, fully remote setting where you can help others create memorable travel experiences?We're looking for a Customer Support Associate - Travel to join a vibrant and growing team that specializes in high-quality leisure travel support. In this full-time, remote role, you'll be a key player in supporting clients throughout their travel journey - with professionalism, care, and confidence.Candidate we're looking for:Bilingual (English and French) - must be fluent in both written and spoken communicationTravel industry background - prior experience in leisure or corporate travel is requiredOPC or TICO certification - must hold valid certification to comply with travel industry regulationsProficiency in Amadeus or Sabre - hands-on experience with at least one major GDS is essentialWhat We Offer
Salary: $22/hour + access to a recognition and rewards program (monetary & non-monetary)Schedule: 40 hours/week, rotating monthly shifts
Monday-Friday: 9 AM - 7 PM EST
Saturday: 9 AM - 5 PM ESTLocation: 100% remote (anywhere in Canada)Employment Type: Full-time contract, with the possibility of permanency after probationTraining:2 weeks paid training (must be completed and passed before handling live calls)Followed by a 1-week nesting period for supported ramp-upAdvantages
Why You'll Love This Role
Remote Flexibility - Work from the comfort of your home, no commute neededTravel-Centric Focus - Help clients plan flights, getaways, excursions, and morePerformance Culture - Be recognized and rewarded for the quality of your workSupportive Team - Work alongside experienced professionals who have your backContinuous Learning - Stay sharp with evolving destination and product knowledgePurposeful Work - Join a team that values collaboration, creativity, and integrityResponsibilities
What You'll Do
Handle client travel requests via phone, email, and chatProvide expert advice on travel plans, documents, and safety requirementsBook and modify travel: flights, accommodations, car rentals, insurance, excursionsTroubleshoot issues and ensure clients feel supported from start to finishApply loyalty programs (cash and points)Protect sensitive information and uphold privacy policiesMeet key performance metrics (quality, adherence, attendance)Engage in ongoing training and team collaborationQualifications
What You Bring
3+ years' experience in the travel industry (retail or leisure focus)1+ year of customer service in a high-touch environmentProficiency in Amadeus (GDS) is requiredCertifications: TICO (mandatory) & OPC ( if based in Quebec)Bilingual: Fluent in English and French, both written and spokenStrong communication and multitasking skillsProficiency with Microsoft Office tools (Word, Excel, Outlook)A calm, patient, client-first approachAbility to work independently and manage prioritiesTechnical Requirements: A stable wired internet connection (WiFi not recommended)Summary
This role is more than support - it's about creating experiences. If you're travel-savvy, bilingual, and genuinely enjoy helping others, this is your chance to do meaningful work in a remote-first team that values quality, heart, and teamwork.To apply or refer a candidate, contact:nandhana.premkumar@randstad.caCustomer Support Associate - Travel
Location: Remote (Canada)Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
We are sorry but this recruiter does not accept applications from abroad.