Manager, Legal Support Services (12-month contract)

McCarthy Tetrault LLP

Toronto, ON
$95,000-110,000 per year
Temporary
Full-time

23 hours ago

Job Description:McCarthy Tétrault is a Canadian law firm that offers a full suite of legal and business solutions to clients in Canada and around the world. At McCarthy Tétrault, we offer challenging and rewarding career opportunities in our offices in Toronto, Montreal, Quebec City, Calgary and Vancouver. We are delighted to have earned the distinction of one of for the fourteenth consecutive year in 2026. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.We are recruiting for a Manager, Legal Support Services (LSS) to join our team in our Toronto office. The successful candidate must have a minimum of 7 years experience in Legal Support Services or Legal Operations and will play a key leadership role in shaping the performance, engagement, and effectiveness of our Legal Support team in an assigned practice area(s). McCarthy Tétrault employees benefit from a hybrid work environment. This position is to fill an existing vacancy.Reporting to the Director, Legal Support Services, you will lead and support a team of Legal Assistants and related roles, ensuring high-quality administrative support across practice groups. You will drive operational excellence while fostering a collaborative, engaged, and high-performing team environment aligned with the firm’s LSS model, Services Review, and mt2030 priorities.Salary Range (Toronto Only): $95,000 – $110,000 annuallyThe offered salary may vary based on the candidate’s job-specific knowledge, skills, and experience.As a Manager, Legal Support Services, you will :Leadership & Team Development

Lead, coach, and develop Legal Support teams, including Legal Assstants and Legal Executive Assistants across regions, fostering a culture of collaboration, accountability, and continuous learning.
Drive performance management, recruitment, onboarding, and professional development.
Promote engagement, wellbeing, and recognition initiatives that strengthen team culture.

Operational Excellence

Oversee day-to-day operations to ensure consistent, high-quality support for lawyers and practice groups.
Manage resource allocation and workloads across teams and priority areas.
Identify and implement process improvements, including workflow optimization and use of technology, including AI.

Collaboration & Client Service

Build strong relationships with lawyers and other stakeholders to understand and support evolving needs.
Champion service excellence and effective communication across teams.
Act as a key liaison to address challenges, support resolution, and reinforce strong working relationships.

Strategic Contribution

Contribute to national LSS initiatives, projects, and change management efforts.
Support data-driven decision-making through reporting, analysis, and insights.
Partner with leadership on workforce planning, engagement, and operational priorities.

What you bring

7+ years of experience in a legal or professional services environment.
3+ years of leadership experience managing high-performing teams.
Proven ability to coach, influence, and build strong relationships across all levels.
Strong operational mindset with experience managing workflows and driving improvements.
Excellent communication, problem-solving, and organizational skills.
A collaborative, adaptable approach with a passion for team development and service excellence.

Why Join McCarthy?This is an opportunity to lead within a national platform, influence how Legal Support Services evolve, and make a meaningful impact on team engagement, collaboration, and performance. You’ll be part of a culture that values connection, continuous improvement, and delivering exceptional service—together.As our ideal candidate, you will distinguish yourself by the following profile:

Strong leadership, coaching, and people development skills.
Excellent problem-solving, conflict management, and negotiation skills.
High-level analytical, critical thinking, and organizational skills.
Effective written and oral communication skills.
Experience with change management and continuous process improvement initiatives.
Ability to foster trust and build relationships across multiple levels of the firm.
Proficiency with Office Suite and other productivity tools.

Education & Experience

Post-secondary education in Legal Administration, Business Administration, Human Resources, related field, or extensive relevant work experience.
Minimum 7 years of professional experience, with at least 3 years managing large teams, ideally in a law firm or professional services environment.
Experience leading multiple support functions (LA, LEA, LSS) and managing cross-office stakeholders.

As a member of the McCarthy team, you will have access to:

Outstanding benefits from day one, including insurance premiums paid by the Firm.
Competitive compensation including paid overtime.
A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
Strong community involvement and a commitment to equity, diversity and inclusion.
A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

How to Apply:We encourage external candidates to apply online and internal applicants must apply directly through our internal careers portal on Espresso. We look forward to receiving your application.McCarthy Tétrault utilizes artificial intelligence (AI) technology as part of our application screening process to enhance the efficiency and effectiveness of our recruitment efforts by analyzing applications to identify candidates whose qualifications and experiences align with the requirements of the position.We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.

McCarthy Tetrault LLP

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