At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!Sounds pretty great, doesn’t it? It is!We are hiring for a Supervisor in our Live-In Addiction Treatment Program. This program is a three-to-six month program live-in program for people concerned about their substance use. Program participants have access to group and individual counselling, as well as life skills building from a clinical team of psychotherapists/social workers and addiction treatment workers. The supervisor will be responsible for leading, coaching and developing the team so they can provide high quality programming and care.** This is a contract position, from approximately June 2026 to July 2027. This is a full-time position offering 37.5 hours per week. Schedule is generally Monday to Friday, daytime shifts, with one (1) evening shift per week. Flexibility will be required, including participation in supervisory on-call rotation. Successful completion of a Police Records Check (Vulnerable Sector) required pre-employment. **Key Responsibilities:Lead, develop and support the team members, volunteers and students working within assigned programs including coaching and development, team dynamics, conflict management etc.Responsible for all aspects of leading a team including recruitment, retention, training and onboarding, supervision, performance assessment, development and managementSupervisory responsibilities for health and safety within each program; ensuring a physically and psychologically healthy work environment for all team membersResponsible for scheduling and the allocation of staff, students and volunteers based on the needs of each program and/or siteMaintain communication with staff team, perform regular check-ins and reviews, and supporting staff professional developmentAttend and provide clinical supervision and case consultations for assigned staffResponsible for, with guidance from the program Manager, program design and delivery ensuring timely and appropriate programming to meet the needs of participantsLiaise with community partners through committee and working group membership to support service delivery (i.e. program pathways (Here 24/7, Withdrawal ManagementResponsible for overseeing and supporting the day to day operations of the program including expenses, coordination of data collection, staff and participant safety, time sheets and other applicable administrative activitiesSupport the program Manager with creating reports and proposals to support or source funding by sharing program insights, collecting registration and financial records, and coordinating program data collectionWork with program Manager and other addiction services management to evaluate programs and overall approach for addiction treatment. Includes collecting and providing feedback about program development, service changes, creating new services based on participants identified needsWith the program Manager, build and maintain solid and fruitful relationships with community partners and agencies to increase opportunities for innovation and positively impact outcomesSome direct service may be required to support program needsEstablish strong rapport and maintain appropriate professional relationshipsComplete documentation and data entry in accordance with agency and legislative requirements, including fulfillment of documentation requests from participants or other professionalsMaintain high level of proficiency with respect to confidentiality in compliance with Personal Health Information Protection Act (PHIPA)Participation and involvement in other programs, Addiction Services and broader agency activitiesSupport staff in assessing complex situations and making appropriate decisionsProvide on-call support to staff as neededReview Assessments/Treatment PlansJob Specific Knowledge/Skills:Sensitivity to and knowledge of issues relating to and impacting on all genders and all marginalized populationsVery strong leadership, team building and decision making skills required including demonstrated strength in coaching and developing people and teams.Experience with coaching and mentoring for personal growth and development, including the ability to coach others through conflict.Commitment to work with and support training of students, volunteers and new employees as requiredDemonstrated skill in building and maintaining productive relationships (staff, community partners, funders).Demonstrated ability to calmly problem-solve in a fast-paced, sometimes stressful environmentPassion for utilizing innovative approaches to providing supports in addiction treatment settingsKnowledge of and training in substance use including associated health risksCommitment to stage matched, strengths based, person-centred quality psychotherapy servicesKnowledge of community resources and provincial addiction treatment servicesDemonstrated capacity for accurate and efficient documentation and computer data entryExperience working within a non-profit and/or social services environmentDemonstrated ability to be proactive, take initiative and come up with innovative solutionsCommitment to ongoing professional development and trainingAbility to accept and apply feedback and take initiativeGroup facilitation and management skillsEducation/Experience:University degree in Social Work, Counselling or a related field of studyProfessional registration, in good standing, as either a Social Worker or Social Service Worker with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) or a Registered Psychotherapist with the College of Registered Psychotherapists of Ontario (CRPO)At least 3 years of experience as a counsellor required, ideally within a team environment in a social service settingAt least 1 year supervising staff and/or students requiredKnowledge and understanding of the complexities of substances, problematic substance use and recovery oriented interventions, evidence informed practices and clinical treatment modalities including but not limited to Motivational Interviewing and Cognitive Behavioral Therapy requiredClinical Supervision training preferredCritical Skills:Commitment to understand and uphold the mission and values of House of Friendship is expectedExemplary emotional intelligence, resilience, communication, conflict management and problem solving skills requiredAbility to work professionally as a team member with staff, participants and community membersBuild solid and fruitful relationships with community partners and agencies to increase opportunities for innovation and positively impact outcomesDemonstrated ability to create and maintain a positive work environment including the ability to navigate change in a positive and productive mannerExperience or strong interest in working with diverse populations including people from various cultural background, income levels, and sensitivity to their needsStrong intercultural competency, with the ability to recognize and respect cultural diversity, able to be diplomatic and sensitive to the dynamics of a culturally diverse workplaceExperience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach in consultation, program design, evaluation processes and service deliveryMust be dependable, professional, flexible, a team player, and have a positive attitudeRespectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental health and other life challengesExcellent project, timeline and deadline management skills including skills in logistics and planning and detailed record keepingAble to model effective problem solving by recognizing the human, interpersonal and technical sides of a problem, show flexibility and explore possible solutions in an innovative and creative wayAct as a change agent; contributing to continuous improvement and the successful implementation of change initiativesCompensation:At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including (Ontario Nonprofit Network) and . We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.We value the work that you do with fair pay and benefits:Time off includes vacation pay and 2 personal days per yearEmployee & Family Assistance ProgramRate of Pay:At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity. When determining rate of pay, a candidate’s past related experience will be taken into consideration.Grade: 5 (Supervisor II)Min: $30.64Mid: $35.17Max: $39.69Working Conditions:Generally weekday, daytime hours; flexibility as required to meet program needsRotating supervisor on-call responsibilitiesRequired to assess situations and make decisions under pressure with minimal supervision or working aloneEncountering participants at program sites who may be under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness can be expectedTravel within Waterloo Region and Wellington County required for some programsThis role is being posted to fill a current vacancy.House of Friendship is open and inviting to qualified candidates with lived experience.House of Friendship supports justice, equity, diversity, and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and we are committed to removing barriers and being an inclusive, work environment. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to be an organization that is anti-racist and anti-oppressive so that our team, and therefore our community, can truly belong and thrive.We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to accessing employment including, but not limited to Indigenous Peoples, members of racialized groups, persons with disabilities, women, and members of the 2SLGBTQIA+ community.If you require accommodations to be able to participate fully at any stage in the recruitment process, including applying for this position, please let us know so that we can discuss accommodation options. Accommodations will be provided upon request.If you are as passionate as we are about serving the community, let’s talk.To apply, please submit your resume and cover letter here:By end of day May 3, 2026.Artificial Intelligence (AI) is not being used in the screening of applications.
