Sr. Receptionist

OpenText

  • Waterloo, ON
  • Permanent
  • Full-time
  • 3 hours ago
OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.Your Impact:As the Senior Receptionist at OpenText’s Global Headquarters in Waterloo, you are the face of our organization—representing a global brand and ensuring an exceptional first impression for employees, executives, partners, and distinguished guests. In this high-profile role, you will manage front-of-house operations at scale, lead reception programs that support 1,400+ employees, and serve as a trusted partner to leadership, security, and facilities teams.What the role offers:
  • Brand Ambassador: Deliver a best-in-class welcome experience for executives, board members, clients, VIPs, and employees ensuring a polished representation of OpenText at every interaction.
  • Operational Leadership: Oversee and optimize high-volume reception operations, including multi-line phones, shipping/mail, visitor registration, and guest services at a global HQ scale.
  • Executive Support: Anticipate and respond to the needs of executive leaders and their assistants with discretion, urgency, and professionalism.
  • Security & Compliance Partner: Act as a critical point of control for visitor access, liaising with Security to mitigate risks such as tailgating and ensuring compliance with security protocols.
  • Event Support: Support logistics for corporate events, town halls, and executive meetings, including vendor management, catering, signage, and room readiness.
  • Program Oversight: Manage and support key workplace programs such as Envoy visitor registration, EV parking registration, shuttle bus scheduling, and other employee service programs.
  • Employee Experience Champion: Shape the onboarding and workplace experience for employees, from first day welcomes to ensuring smooth daily operations.
  • Communication Hub: Serve as a central liaison across Facilities, IT, HR, and other departments, ensuring seamless flow of information and issue resolution.
  • Continuous Improvement: Identify and implement process enhancements that improve efficiency, service quality, and employee/guest satisfaction.
  • Crisis & Incident Response: Act as the first point of contact during building emergencies or disruptions, ensuring clear communication and calm coordination.
What You Need to Succeed:
  • Proven Experience: 5+ years in a senior receptionist, front desk lead, or executive administrative role in a fast-paced corporate or technology environment.
  • Executive Presence: Exceptional interpersonal skills with the confidence to engage directly with C-Suite leaders, board members, and high-profile visitors.
  • Professional Judgment: Demonstrated ability to manage sensitive and confidential information with discretion and maturity.
  • Operational Agility: Strong organizational and time-management skills with the ability to handle competing priorities, high call volumes, and complex scheduling demands.
  • Technical Proficiency: Skilled in Microsoft Office Suite (Outlook, Teams, Word, Excel); experience with visitor management systems (e.g., Envoy) or digital workplace platforms is an asset.
  • Collaborative Leadership: Ability to partner effectively with Facilities, HR, IT, and Security teams, while providing guidance and mentorship to reception or office services staff.
  • Crisis Readiness: Confidence in handling urgent requests, disruptions, or building incidents with composure, clear communication, and problem-solving skills.
  • Brand Stewardship: A polished, professional presence that reflects OpenText’s reputation as a global technology leader.
  • Adaptability: Willingness to work extended hours during executive visits, major events, or high-traffic periods to ensure seamless front-of-house operations.
One last thing:OpenText is more than a corporation—it’s a global community built on trust, character, and purpose. Here, we act ethically, care deeply about people, and always put our customers first. We help teams succeed through collaboration, tackle challenges with resilience, and innovate with intention.Join us on our mission to drive positive change through privacy, technology, and teamwork. At OpenText, we don’t just have a culture—we live our values. Choose us because you want to be part of a company that empowers you to make a meaningful impact.OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

OpenText