Project Manager 0513

• To meet the current needs of Patients, Providers and the Health system, the Agency will be kicking off a series of multi-year initiatives in support of modernizing the Electronic Health Record (EHR). These initiatives will include some of the following priorities, but may be expanded as requirements are defined, completion of data contribution, enable data consumption at the point-of-care across the health system, and enhance change management supports for increased adoption.

• Experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, planning and quality management)
• Excellent communication skills both verbal and written, and strong stakeholder engagement skills
• Time management, with the ability to manage tight deadlines and prioritize multiple projects
• Collaboration, coordinating tasks, and ensuring that everybody works together effectively, this also involves conflict resolution
• 7 to 10 years’ experience project managing electronic health-related projects, ideally with experience deploying clinical software systems
• Demonstrated knowledge of clinical workflows and associated business processes

• The Senior Project Manager/Lead will be responsible for leading integrations of clinical healthcare sites (i.e. “clients”) onto the EHR (Electronic Health Record) including management of issues, risks and service change requests to ensure successful and on-time deployment of clients.
• Manage all aspects of EHR Integration projects to client applications, ensuring onboarding activities meet clients’ business requirements on time, scope and budget, with a focus on cost-effectiveness, efficiencies and compliance with project management methodologies and frameworks
• Engage with clinical health care sites and stakeholders; handle client relationships to manage expectations
• Gather and develop requirements in order to create and maintain a detailed project schedule and/or integrated plan.
• Proactively identify potential risk events and issues before they occur so that proper mitigating strategies can be developed; identify potential conflicts between project and functional areas
• Work closely with teams at the Agency, such as the Identity and Access Management Service (ONE ID), the Service Desk, ONE Access Gateway team and OLIS Product team to support deployments/clients
• Articulate and prioritize issues and risks and recommend mitigation strategies for decision makers
• Facilitate training of end-users and distribution of materials and job aids; develop documents and support materials as required
• Use appropriate strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – concept, definition, planning, implementation and close-out
• Ensure go-live readiness: technical, configuration, workflow modifications
• Provide go-live, troubleshooting and first 72 hours ‘Warranty’ support; facilitate transition to Operations
• Develop project status reports, deployment reporting/tracking and maintaining and monitoring status reporting logs for stakeholders
• Update and monitor project document repository within MS Teams to ensure all documents are developed, reviewed and maintained in the repository

• Professional certifications: Project Management Professional; Knowledge and understanding of Project Management’s Institute’s Project Management Body of Knowledge
• Demonstrated project management software skills and experience e.g. MS Project, MS Teams etc.
• College/University undergraduate degree in Health, Computer Science, Engineering, Business or related discipline from a recognized institution or equivalent experience – desired
• Knowledge of electronic health records (EHR) and other Healthcare Information Systems used throughout the province of Ontario
• Experience with health system business implementation and deployment projects
• Proven track record working with health care professionals; direct clinical data experience or experience working with clinicians would be an asset
• Experience in liaising with customers/stakeholders where customer service was a key focus to responding to queries, issues/risk management, etc.
• Relationship building, facilitation and influencing skills to successfully partner with internal and external stakeholders
• Ability to readily identify, assess and mitigate implementation and adoption issues
• Experience with and/or knowledge of change management, workflow analysis and redesign, business process integration, and/or evaluation/quality improvement, preferably in the health sector
• Experience operating in highly political environments and across various organizational cultures
• Working knowledge of privacy policies and legislative processes – Health Protection and Promotion Act (HPPA), Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA) and associated Health Information Custodian (HIC) requirements is an asset

• Strong communication skills, demonstrating strength in presentation skills, verbal, written, active listening, conflict resolution and stress tolerance: 20 Points
• Knowledge of Healthcare Information Systems and Lab Information Systems used throughout the province of Ontario: 20 Points
• Experience with health system business requirements definition and implementation: 10 Points
• Knowledge of clinical testing/lab workflows and associated business processes within hospitals, patient admissions, health records and laboratories" 10 Points
• Proven track record working with health care professionals in the field: 10 Points

• Site / Client Engagement and Client Management
• Site Contract Management
• Site/Virtual Training and Troubleshooting
• Project Go-live Schedule per Clinical Site
• Project Risk/Issue Management
• Service Management and Project Documentation
• Deployment Reporting and Tracking

• The resource to develop knowledge transfer (KT) plan and obtain approval from reporting manager at least two
• weeks prior to the end of the agreement, and will include:
• Documented outcomes from any regular status meetings, analysis, targets, workshops, etc. where key deliverables are developed and/or shared
• Walkthrough of the deployments underway, assignments in the queue, go lives
• Program health, status, issue, risk and change logs

• Full knowledge transfer will be provided to the appropriate Agency team member(s) after KT plan has been
• approved
• All documentation and artifacts will be shared by the resource as part of KT protocol.
• All KT must be completed 2 days prior to contract end date to allow sufficient time for remediation of any identified gaps.

• 7 to 10 years’ experience project managing electronic health-related projects, ideally with experience deploying clinical software systems
• 7 to 10 years’ Demonstrated knowledge of clinical workflows and associated business processes

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