Product Manager - SMB Base Management Team

Toronto, ON
$70,000-130,000 per year
Permanent
Full-time

9 days ago

DescriptionJob Overview:We are looking for a highly organized and analytical Product Manager to support key initiatives within the SMB Base Management team at TELUS. This role plays an important part in helping the team retain customers, respond to competitive dynamics, and deliver effective base management strategies across the SMB segment.The successful candidate will contribute to a range of operational and product initiatives including weekly retention reviews, competitive intelligence tracking, escalation management, pricing configuration, dealer budget oversight, and trigger-based retention campaigns.This role works closely with cross-functional partners across GTM, campaign execution, sales channels, and product operations to bring initiatives to life. It is well-suited for someone who enjoys combining structured problem-solving with collaboration, and who can navigate a dynamic environment while keeping stakeholders aligned and informed.What You'll Do:Retention & Performance Reviews

Provide weekly performance reporting to monitor retention trends and highlight key insights
Translate data and competitive signals into clear, actionable recommendations
Maintain and evolve marketing collateral to support sales enablement and proactive retention efforts

Competitive Intelligence Management

Track and synthesize competitive moves, including pricing, promotions, and offers
Share structured insights that help inform retention and pricing strategy discussions

Pricing Configuration & Offer Operations

Support the configuration of pricing, promotions, and offer structures in internal systems
Prepare pricing business cases and help ensure offers are implemented in line with approved strategies
Contribute to the development and rollout of retention initiatives in partnership with product, GTM, and campaign execution teams

Escalation & Process Management

Lead and continuously improve the approach to retention-related escalations from sales channels and internal teams
Document escalations, track resolutions, and identify patterns to surface broader customer or process insights
Support ongoing process improvements to enhance efficiency and team effectiveness

Strategic Initiatives & GTM Communications

Support GTM communications, offers, and operational readiness for key strategic programs
Help maintain alignment across teams by tracking milestones and ensuring smooth execution of initiatives

Qualifications

Strong analytical skills with proficiency in Microsoft Excel; experience with SQL or data tools is an assetBachelor's degree in Business, Economics, Marketing, Engineering, or a related field
3-5 years of experience in product management, strategy, marketing, analytics, or operations
Strong organizational and project management skills, with the ability to manage multiple priorities
Clear and effective communication skills, with the ability to work across teams and build alignment
Ability to translate business needs into practical, operational outcomes
Comfort working in a dynamic environment with evolving priorities

What You Bring:Must-Have Capabilities:

Data Analysis Proficiency: Hands-on experience with Microsoft Excel; Looker studio or other data analysis tools are a plus
Product or Retention Experience: 2-4 years working in product management, product strategy, customer retention, churn reduction, marketing analytics, or operations roles
Cross-Functional Collaboration: Demonstrated ability to work effectively with sales, operations, leadership, and technical teams to align on priorities and drive outcomes
Operational Mindset: Comfort translating business strategy into practical, executable plans and managing multiple priorities in a dynamic environment
Communication Skills: Ability to synthesize complex data and insights into clear, structured recommendations for both technical and non-technical audiences

Nice-to-Haves:

Bachelor's degree in Business, Economics, Marketing, Engineering, or a related field
Experience with competitive intelligence or market analysis
Exposure to pricing models, promotional offers, or rate plan management
Familiarity with product management frameworks or methodologies

Salary Range: $70,000-$130,000Performance Bonus or Sales Incentive Plan: 12%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Job Type: This is for a current vacancyA bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Sales and MarketingHelp us, help our customers make a real connectionWe are honoured to be recognized$14.7 billion
TELUS’s annual revenue$4.8 billion
The brand value that TELUS brings13
Consecutive years our annual dividend payment has increasedAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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