Senior Consultant, Artificial Intelligence - NowAssist

Deloitte View all jobs

  • Canada
  • $80,000-138,000 per year
  • Permanent
  • Full-time
  • 22 days ago
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  • Lead ServiceNow NowAssist AI engagements, including requirements gathering, solution design, development, and deployment.
  • Architect and implement AI-driven solutions such as virtual agents, predictive intelligence, and automation workflows within ServiceNow.
  • Advise clients on best practices for integrating NowAssist features to optimize business processes and enhance user experiences.
  • Collaborate with cross-functional teams (business analysts, developers, project managers) to deliver end-to-end ServiceNow AI projects.
  • Develop and deliver technical documentation, solution presentations, and training for clients and internal stakeholders.
  • Stay current with ServiceNow platform updates, AI trends, and industry best practices to ensure innovative and effective solutions.
  • Troubleshoot and resolve technical issues related to ServiceNow NowAssist AI functionalities.
  • Mentor junior consultants and support business development activities, including proposal writing and client presentations.
Enough about us, let's talk about you
  • Bachelor's and/or Master's degree in Computer Science, Information Technology, Engineering, or related field.
  • 4+ years of experience with ServiceNow platform, including at least 1 year focused on NowAssist, AI, or automation modules.
  • Strong understanding of ServiceNow architecture, AI/ML capabilities, and integration methods.
  • Hands-on experience with ServiceNow scripting (JavaScript, Glide), workflow automation, and virtual agent configuration.
  • Proven track record of delivering complex ServiceNow AI projects for enterprise clients.
  • Excellent communication, presentation, and client-facing skills.
  • ServiceNow certifications (Certified Implementation Specialist, NowAssist, or related) highly desirable.
Preferred Skills:
  • Experience with other AI platforms or automation tools (e.g., Microsoft Power Automate, UiPath, RPA).
  • Knowledge of ITSM, ITOM, HRSD, or CSM modules within ServiceNow.
  • Familiarity with cloud technologies and data analytics.
Total RewardsThe salary range for this position is $80,000 - $138,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.Apply nowStartPlease wait...Get connectedServicesIndustriesCareersLegalConnect© 2024. See Terms of Use for more information. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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