Sr Digital Solution Consultant - French Speaking
ServiceNow
- Toronto, ON
- Permanent
- Full-time
- Assist Digital Sales teams in the qualification of customer needs through discovery
- Participate across the sales lifecycle on acquiring new customers
- Provide mentoring and training to peers, colleagues and partners
- Demonstrate the product, both standard and tailored to prospects and existing customers
- Generate product demo scripts and scenarios and maintain demonstration environment(s)
- Respond to Request for Information/Proposal documents
- Stay current on product developments/releases to a level required for demo and POC/POV
- Support Marketing events - user conferences, trade shows, webinars etc.
- Stay current on competitive analyses and understand differentiators between the company and its competitors
- Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
- In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment
- Act as the ServiceNow subject matter expert at executive briefings and marketing events
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- Ability to actively listen to customer requirements and provide a solution to address the customer's business issue
- Ability to have in-depth conversations with customers to uncover organizational challenges and objectives.
- Ability to handle customer objections with empathy and tact and steer the conversation in a more productive direction.
- Helps drive performance and collaboration across the SC and Sales Digital teams.
- Runs workshops with customers in improve their adoption and success of the ServiceNow platform.
- Understands how companies operate across multiple business functions and multiple verticals to drive revenue and major company objectives.
- Successfully leverages and collaborates with other teams such as partners, solution specialists, and customers success.
- Lead enablement sessions for DSCs, DSRs, and new Solution Consultants
- Ability to build highly customized demos and use cases on the ServiceNow Platform.
- Eagerness and willingness to learn
- Demonstrated proactive approach to perform without being told what to do
- Ability to prioritize task and be efficient to minimize wasted effort
- Proven ability to live up to commitments while maintaining integrity and focus on details
- Exceptional communication and presentation skills to include technical and business concepts
- 1+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry
- Bachelor or Master's degree in Business or Technology is a plus
- Must be able to speak French