Account Manager, National Accounts - Hybrid (Markham, ON)
- Markham, ON
- Permanent
- Full-time
- You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories.
- Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
- You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
- You will be supported by experienced local claims support, centralized after hours support, and dictation services.
- Your claims load is driven by senior executives and business development staff from coast to coast.
- You are compensated for your billable hours and other costs.
- Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending.
- Your continuous education fees are reimbursed to maintain your license.
- Your workload is balanced to ensure you can maintain a high-quality level and manage your abeyance.
- Management of a portfolio of client accounts relating to automobile, property and general liability exposures.
- Establish and implementation of Best Handling Practices unique to each client.
- Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries / concerns as needed.
- Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations
- Conduct regular stewardship and client facing meetings
- Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables.
- Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings and complaint management
- Weekly review of the operational dashboard KPI targets
- Potential leadership, guidance and mentoring of a dedicated adjusting team
- Act in a consultative and advisory capacity on claims matters and technical issues
- Participation in the RFP process for new business and existing client contract renewals
- University Degree and/or CIP/FCIP Designation
- Minimum of 7 years’ experience in Property & Casualty claims adjusting, multi provincial experience preferred
- Minimum 5 years supervisory experience
- Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
- Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
- Strong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systems
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
- Strong negotiation skills
- Ability to speak and write in French is an asset