Case Manager
- Burnaby, BC
- $80,000-115,000 per year
- Permanent
- Full-time
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?Job DescriptionNurse Case ManagerLocation: British ColumbiaWhy is this position important?The Nurse Case Manager will respond to patient inquiries, maintain a patient caseload, utilize effective communication skills, and effective problem-solving abilities, both in a team environment as well as independently. Building strong working relationships both internally and externally are key responsibilities to meet specific team and business objectives. In addition, you will attend pre-booked training sessions, complete self- learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures, Policies, and the College of Nurses Standards of Practice.What you will do:
- Responsible for assigned caseload
- Act as the primary resource & contact for patients, physicians, Health Care Professionals and vendors within the designated area.
- Coordinates & facilitates the client progress from enrollment to drug administration and throughout therapy.
- Provide in home and virtual patient centric education for patient self-injection
- Ensure effective communication between all healthcare teams when dealing with a patient
- Ensure all nursing documentation is completed timely and accurately
- Facilitate self care through the tenets of advocacy, shared decision-making and education.
- Practice cultural competence, with awareness and respect for diversity.
- Ensure thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care are clearly identified and transitioned accordingly.
- Provide status updates related to reimbursement; coordinate nursing requirements; blood work; pharmacy dispensing / delivery / refill requests.
- Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
- Promotes communication and coordination between the MDs/pharma/patients/clinic staff and other departments within SDM Specialty Health Network
- Respect confidentiality, advocate for patients/families to facilitate positive outcomes, and ensure that ethical issues are identified and resolved according to the Canadian Nurses Association Code of Ethics
- Participate in internal and external committees.
- Plan and implement in-services and continuing education programs for both internal and external stakeholders as requested by management.
- Demonstrate commitment to Continuous Quality Improvement.
- Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances.
- Participate in ongoing reflective practice activities.
- Assume responsibility for personal and professional development.
- Travel required within province 30%
- Other responsibilities as required by SDM Specialty Health Network
- Five or more years direct clinical experience
- Current professional nursing license in the province of work
- Fluently bilingual in both written and spoken languages (French & English) is an asset
- BScN preferred, however, a combination of experience and education will be considered
- Ability to provide an organized, efficient approach to case management
- Experience in neurology, movement disorders preferred
- Ability to travel within province 30%-50%
- Possession of excellent skills in assessment, communication, critical thinking and decision making
- Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics
- Previous experience with Health Canada Guidelines for reporting adverse events is an asset
- Proficiency of computer skills including: Microsoft applications (Outlook, Word, Excel and Internet Explorer); experience with web-based applications (Salesforce)
- Ability to present to fellow colleagues
- Ability to remain objective and be a team player
- Ability to adapt to a changing environment
- Commitment to the principle of quality client-centered service delivery
- Knowledge of theory and implementation of Continuous Quality Improvement processes
- Knowledge of case management processes
- Valid drivers license and vehicle for travel