Customer Service/Appointment Coordinator
- Abbotsford, BC
- $22.00-25.00 per hour
- Permanent
- Full-time
- Be the first point of contact for potential customers – friendly, engaging, and ready to make a great impression.
- Spark interest, generate leads by converting the lead to an appointment, and nurture long-term customer relationships.
- Support our sales team by identifying opportunities and guiding customers on their RV journey.
- Represent the Fraserway brand with confidence, clarity, and care.
You have a background in customer support or service roles where clear communication, empathy, and building rapport were key. Maybe you’ve worked in a busy customer contact environment or supported clients over phone, email, and chat. You’re confident handling a variety of customer interactions with professionalism and care.Why Join Fraserway?
- Work with a supportive team in a well-established, values-driven company.
- Opportunities to grow your career in a booming industry.
- Competitive compensation and benefits.
- Be part of helping our customers explore the great Canadian outdoors!
- Proactively reach out to prospective customers via phone, email, and online channels to generate leads.
- Qualify leads and schedule appointments for the sales team.
- Follow up with existing customers to maintain relationships and encourage repeat business.
- Collaborate with the marketing and sales teams to execute targeted outreach campaigns.
- Work closely with the Sales Team to ensure seamless handoff of qualified leads and opportunities.
- Prepare and deliver information about our offerings to potential customers in a clear and compelling way.
- Support the sales process by scheduling follow-up meetings and product demonstrations as needed.
- Maintain accurate records of customer interactions and sales activities in the CRM system.
- Stay informed on RV products, promotions, and industry trends to effectively communicate with potential buyers.
- Experience that counts – You've worked in customer service role ideally in retail and/or hospitality . You know how to connect with people and keep things moving.
- Top-notch communication skills – You speak clearly, confidently, and professionally - people can feel your smile and energy on the other end, and you write just as well.
- People-first mindset – Building trust and lasting relationships comes naturally to you.
- Driven and self-motivated – You set goals, take initiative, and celebrate results.
- Tech-savvy – Comfortable using CRM systems and lead management tools to stay organized and efficient.
- Thrives under pressure – You can juggle tasks, prioritize like a pro, and stay cool in a fast-paced environment.
- Competitive salary with commission-based
- Comprehensive health, dental, and vision
- Matching RRSP program.
- Paid time off and
- Employee discounts on RVs, parts, service & rentals
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest