Operations Officer

• Degree/Certifications Required: High school required, Post secondary is an asset
• Years of Overall Experience: 2-4years
• Ideal Candidate Background: previous AML experience, operations exp.
• Stakeholders interaction – some
• Selling Points of Position (CVP): AMP commercial banking compliance experience and exposure, opening up bank accounts
• How will the performance be measured? managing queue and SLAs

• Managing queues, sending out documents and checking documents to meet banking compliance standards, attend team meetings

• Fast-paced, multitasking, work well under pressure
• Basic understanding of AML Compliance
• Computer Savvy – MS Suites Excel: basic understanding
• Typing speed min 60-65 wpm
• Previous admin work/ previous Ops officer work – 2+ years
• Strong oral and written communication skills

• Attention to detail

• Banking Experience/ Previous financial institution
• Knowledge of Host applications and C3 considered an asset

• The Business Signing Officer
• Opens new commercial deposit accounts
• Processes account change requests for existing commercial deposit accounts (i.e. change in signing authority)
• Opens additional accounts for existing customers via Letter Of Direction
• Obtain/compile required supporting documentation
• Follows AML, regulatory & legal compliance requirements

• Ability to multi-task and work in a fast paced, high volume environment
• Ensure Service Level Agreements are adhered to at all times
• Ability to work efficiently to meet individual and team driven benchmarks
• Be conscientious and detail oriented in order to mitigate any risk to the bank
• Ability to review and understand complex legal documents
• Demonstrate a sense of urgency and commitment to provide quality customer service
• Must demonstrate the ability to be resourceful and proactive in their approach to Partner and Customer Problem Resolution
• Strong oral and written communication skills are essential
• Ability to work closely in a team environment
• Understand and apply operating policies and procedures
• Ability to take ownership of a situation
• Ability to quickly learn new systems and applications
• Customer service experience considered an asset

• AI is not used to screen, assess, or select candidates.
• This role reflects an existing vacancy at the time of posting.

ProViso Consulting